Customer Service
We want you to be completely happy with your Barker and Stonehouse furniture. That’s why our dedicated Aftersales team is on hand to deal with any queries you may have. Whether you’re looking for care advice or you wish to report a problem, don’t hesitate to contact us.
Damage and Faults
In the event that your furniture is not as it should be, simply get in touch and our team can organise a visit from a skilled technician. We work closely with the UK’s leading furniture repair company, Emmiera Group, so you can be sure you’re in safe hands.
Not Covered?
If you haven’t opted for a protection plan, or if your furniture is damaged out of guarantee, you can contact Emmiera Group directly on 01384 473 000 or visit www.homeserverepairs.co.uk/contact
The Furniture Ombudsman
To provide our customers with peace of mind and to demonstrate our commitment to responsible retailing, Barker and Stonehouse is a registered full member of the Furniture Ombudsman. The Furniture Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. We follow their Code of Practice which provides our customers with additional protection if things go wrong.
To find out more about The Furniture Ombudsman and how to use their service, visit www.fhio.org or telephone 0333 241 3209.
Contact Us
As a family-run firm, we pride ourselves on having friendly and helpful staff who will do everything they can to assist you. Give us a call or send us an email and see for yourself!
0333 010 2353
Monday to Saturday: 9am - 6pm
Sunday: 11am - 5pm
Christmas Hours
Tuesday 23rd Dec | 9am - 1pm
Christmas Eve | CLOSED
Christmas Day | CLOSED
Boxing Day | 10am - 6pm
Saturday 27th Dec | 9am - 6pm
Sunday 28th Dec | 11am - 5pm
Monday 29th Dec | 9am - 8pm
Tuesday 30th Dec | 9am - 8pm
Wednesday 31st Dec | 9am - 6pm
Thursday 1st Jan | 10am - 6pm
Friday 2nd Jan | 9am - 8pm
Saturday 3rd Jan | 9am - 6pm
Sunday 4th Jan | 11am - 5pm