COMPLETE PEACE OF MIND
5 Year Protection Plan
How the protection plan can help you
Bringing home that perfect piece of furniture? There’s nothing quite like it! At Barker and Stonehouse, we want you to enjoy that “just right” feeling every single day.
No matter how careful you are, accidents happen—so it pays to be prepared. With our 5-Year Protection Plan, you can enjoy the next five years worry-free! You'll have access to a national network of skilled technicians, giving you the freedom to relax and make the most of your furniture.
Keep your furniture looking as good as the day it arrived, and enjoy complete peace of mind.
What happens if I don't have my furniture repaired?
Leaving furniture damage untreated can turn small issues into big problems, shortening the lifespan of your furniture. Snags can become irreparable, and stains left too long may settle permanently into fabrics. Unaddressed spills can lead to bacteria, mold, and unpleasant odors, causing hidden damage to cushions and upholstery. Plus, structural issues that go unrepaired may worsen over time, meaning you won’t get to enjoy the premium comfort you paid for.
Why choose a protection plan?
Save on repair costs with a plan that covers eligible stains and damage.
Helps your furniture last longer, which is better for the environment than replacing it.
Immediate coverage from the day of delivery.
One upfront payment = 5 years of worry-free protection.
How much could repairs cost?
The cost of repairing damaged furniture can vary. On average, a single repair may range from £75 to £700+, depending on the issue and the type of furniture. Without a protection plan, you would be responsible for covering these expenses yourself. Its important to review the terms and conditions to understand what is covered and any exclusions or limitations of the protection plan.
| The most common types of furniture repairs | Cost | With PP |
| Surface scratch repair | 70 - £90 | |
| Torn upholstery repair | £70+ | |
| Balancing a wobbly table or chair | £70+ | |
| Sofa spring repair or replacement | £150 - £230 | |
| Surface scratch repair | £70 - £90 | |
| Stain removal | £140 | |
| Tuft replacement | £150 | |
| Chair or table leg repair | £150 - £300 | |
| Dents or scratches | £180 | |
| Wardrobe mechanisms/runners | £180 | |
| Storage bed pistons | £200 | |
| Extension mechanisms | £200 | FREE |
| Stitching seam failure | £230 | |
| Pet damage | £230 | |
| Handsets | £310 | |
| Recliner mechanisms | £310 | |
| Replacement wardrobe doors | £330 | |
| Electrical components | £380 | |
| Motors | £380 | |
| Replace seat cushion cover | £380 | |
| Replace inside/outside arm | £380 | |
| Excessive loss of resilience of interior | £390 | |
| Armchair reupholstery | £480+ | |
| Sofa reupholstery | £700+ |
*Prices correct at the time of print
What's covered?
We'll cover you for accidents to your furniture that result in damage and staining. We'll also cover you for structural faults once your manufacturer's warranty has expired (normally after 1 year).
Dining & Bedroom Furniture, Beds & Mattresses
Accidental stains resulting from...
| ✔ | All drinks such as red wine & coffee |
| ✔ | All foods such as curry & pizza |
| ✔ | All human and animal bodily fluids, such as blood & vomit |
| ✔ | All inks such as biro, felt tip & permanent marker |
| ✔ | All paints such as oil & gloss |
| ✔ | All cosmetics including nail varnish and lipstick |
| ✔ | All dye transfer |
| ✔ | All adhesives such as glue & superglue |
| ✔ | All bleaches, caustic & corrosive solutions & substance |
| ✔ | Any acidic liquids such as vinegar & lemon juice |
Accidental damage resulting from...
| ✔ | Rips, tears and burns |
| ✔ | Scuffs, scratches & punctures |
| ✔ | Dents, chips & scratches |
| ✔ | Breakage, scratches, chips of glass or mirrors |
| ✔ | Pet damage |
| ✔ | Breakage |
| ✔ | Structural breakage |
Structural faults resulting in...
| ✔ | Defects to frame caused by breakage or becoming warped |
| ✔ | Peeling to the finish of solid wood, veneered or laminate furniture |
| ✔ | Defects of mechanical, electric recliners and components |
| ✔ | Bending and breakage of metal components |
| ✔ | Broken zips, castors, and buttons |
| ✔ | Separation of seams and stitching |
| ✔ | Lifting and peeling of the hide on leather bed frames, and bedroom furniture |
Fabric & Leather Upholstery
Accidental stains resulting from...
| ✔ | All drinks such as red wine & coffee |
| ✔ | All foods such as curry & pizza |
| ✔ | All human and animal bodily fluids, such as blood & vomit |
| ✔ | All inks such as biro, felt tip & permanent marker |
| ✔ | All paints such as oil & gloss |
| ✔ | All cosmetics including nail varnish and lipstick |
| ✔ | All dye transfer |
| ✔ | All adhesives such as glue & superglue |
| ✔ | All bleaches, caustic & corrosive solutions & substance |
| ✔ | Any acidic liquids such as vinegar & lemon juice |
Accidental damage resulting from...
| ✔ | Rips, tears and burns |
| ✔ | Scuffs, scratches & punctures |
| ✔ | Dents, chips & scratches |
| ✔ | Breakage, scratches, chips of glass or mirrors |
| ✔ | Pet damage |
| ✔ | Breakage |
| ✔ | Structural breakage |
Structural faults resulting in...
| ✔ | Defects to frame caused by breakage or becoming warped |
| ✔ | Defects of mechanical, electric recliners and components |
| ✔ | Bending and breakage of metal components |
| ✔ | Broken zips, castors, and buttons |
| ✔ | Separation of seams and stitching |
| ✔ | Lifting and peeling of the hide on leather furniture |
| ✔ | Loss of resiliency to foam & fibre cushions |
Outdoor Furniture
Accidental stains resulting from...
| ✔ | All drinks such as red wine & coffee |
| ✔ | All foods such as curry & pizza |
| ✔ | All human and animal bodily fluids, such as blood & vomit |
| ✔ | All inks such as biro, felt tip & permanent marker |
| ✔ | All paints such as oil & gloss |
| ✔ | All cosmetics including nail varnish and lipstick |
| ✔ | All dye transfer |
| ✔ | All adhesives such as glue & superglue |
| ✔ | All bleaches, caustic & corrosive solutions & substance |
| ✔ | Any acidic liquids such as vinegar & lemon juice |
Accidental damage resulting from...
| ✔ | Rips, tears and burns |
| ✔ | Scuffs, scratches & punctures |
| ✔ | Dents, chips & scratches |
| ✔ | Breakage, scratches, chips of glass or mirrors |
| ✔ | Pet damage |
| ✔ | Breakage |
| ✔ | Structural breakage |
Structural faults resulting in...
| ✔ | Defects to frame caused by breakage or becoming warped |
| ✔ | Peeling to the finish of solid wood, veneered or laminate furniture |
| ✔ | Defects of mechanical, electric recliners and components |
| ✔ | Bending and breakage of metal components |
| ✔ | Broken zips, castors, and buttons |
| ✔ | Separation of seams and stitching |
| ✔ | Lifting and peeling of the hide on leather |
| ✔ | Loss of resiliency to foam & fibre cushions |
We do not cover.
The 5 Year Platinum Furniture Protection Plan is not designed to replace the day-to-day care of your furniture. Our care plan will deal with any sudden and accidental damage.
| ✖ | Wear and tear | ✖ | Transportation damage | ✖ | Deliberate damage | ✖ | Natural disasters |
How does it work?
Our protection plans are priced based on your order value. Once you've added your items to the basket, you'll see an optional protection plan (if applicable) that can be added to your order. Simply review the plan details, and if you're happy with the coverage, proceed to checkout. It's that easy! You'll be covered for 5 years from the day of delivery.
To make a claim
In the event of an incident, you must contact Emmiera Group for instructions before attempting to clean or repair the affected furniture.
To make a claim, simply call us or visit the website below. A technician will assess your claim and, whenever possible, fix the issue on the same day. If a replacement is needed, they’ll handle it for you.
01384 473017
Please note: Our protection plan service is only available for addresses within mainland UK. Unfortunately, if your furniture was delivered to a shipping port for further transportation outside mainland UK, we will be unable to provide service for it.