Privacy and Cookie Policy

OUR PRIVACY POLICY

We will protect your privacy and treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below).
All data is controlled and held by us (Barker and Stonehouse Ltd) and we are fully PCI compliant.
This privacy policy explains how, when and why we collect, store and process personal data about people who visit our website.
When you use our website, place an order (online, over the telephone or in store) or interact with us in any way outlined in ‘How do we collect your data?’, you are allowing for your personal information to be used in accordance with our privacy policy.
Our privacy policy may be updated, where necessary, every so often. However, we will always provide you with the latest version online so please keep reviewing this page to ensure you’re happy with the most recent changes made.
Please note: we reserve the right to modify or (temporarily or permanently) withdraw our website (or any part thereof) with or without notice to you. We cannot be held liable for any modification or withdrawal of our website.

WHO ARE WE?

Barker and Stonehouse Ltd.


Registered office address: Barker and Stonehouse Haydock Park Road, Teesside Retail Park, Stockton-On-Tees, TS17 7BG
Phone number: 0333 010 2352
Email address: sales@barkerandstonehouse.co.uk
Company number: 00937498
ICO registration number: Z5301424


Please get in touch if you wish to discuss our privacy policy and practices in more detail and find out more about your security rights and the measures we have in place.

HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

We collect your personal information when you…

  • visit our website
  • place an order (either in store, over the telephone or on our website)
  • sign up to our newsletter and other marketing
  • request a brochure
  • request a sample (i.e. fabric swatch)
  • enter our competitions
  • apply for one of our job vacancies
  • make an enquiry
  • talk to our sales team
  • submit feedback
  • write to us
  • visit our stores or warehouses which have CCTV security systems in place
  • sign up to our interior design service
  • request a trade account

WHAT TYPE OF DATA DO WE COLLECT FROM YOU?

In order to provide you with a positive shopping experience, we need to collect a certain amount of information from you. We try to ensure that this is not an excessive amount but sufficient in providing you the service you deserve.
This includes information such as:

  • Identification details
  • Your title and full name.
    (Please note: your car registration plate and your image may be recorded on one of our CCTV systems when you visit one of our stores or warehouses)
  • Contact details
    Your address, postcode, email address, telephone number(s) and social media name (should you contact us via one of these platforms)
  • Profile details
    Your order history of previously purchased items from our company, interests, preferences and any feedback you may have provided us with
  • Transactional details
    Your billing address, product selections, bank account and payment details
  • Technical details
    Your IP address, the URL you came from, domain types (like .co.uk and .com), browser and version, service provider, the country and telephone area code where your computer is located, the device used to access our website as well as how, when and what pages you accessed on our website, any search terms you entered on our website and the advertisements you may have clicked on.
    We regularly monitor our website and may capture this data about your visit to help us improve the quality of our service. We may collect this information even if you do not register with us. (Learn more about how we use cookies below)
  • Marketing data

Email open and click-through information, your marketing preferences for receiving communications from us and our third parties.

We also collate data from the third parties we use. This includes:

  • Our social media platforms
  • Our email provider; Ometria
  • Google Analytics
  • Google Ads
  • Hotjar (online analysis tool
  • Third party providers of advertisements and other marketing communications

We may also collect, use and share Aggregated Data such as statistical or demographic data but this information is not personal data as it does not directly or indirectly reveal your identity. For example, we sometimes use aggregated data to monitor general trends with our customers or browsers accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).

This website is not intended for children and we do not knowingly collect data relating to children.

WHY DO WE COLLECT YOUR DATA?

We use your information for purposes such as the following:

  • Operational reasons
  • Processing your orders, managing payments, managing enquiries and tracking your delivery
  • Statistical reasons
  • To administer our website, keep it secure and protected, help improve our site and the level of service we provide
  • Marketing reasons
  • To tailor relevant website content and advertisements to you
  • To give you the opportunity to enter in to a competition, a prize draw or submit feedback
  • To notify you of any relevant company news or changes to our business, services and policies
  • To keep you updated on products or special offers that may be of interest.

HOW DO WE USE YOUR PERSONAL DATA?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

OUR MARKETING PRACTICES

We will only get in touch with you for marketing purposes if you have opted in to join our mailing list, our text message service or have requested to receive our seasonal brochures. We may also get in touch with you if you have previously made a purchase from us and we think that you may be interested in similar products that we have to offer. Please be assured that you can opt out of these services at any time and have the right to correct, request or delete any held personal data. Please contact us at aftersales@barkerandstonehouse.co.uk to do so.

YOUR RIGHTS

Rest assured, any personal information you provide to us (or which is available on public registers) and any user information, from which we can identify you, is held in accordance with our data protection policies and in accordance with data protection legislation. You always have the right to revoke prior permissions and given consents at any time. You also have the right to correct, request or delete any held personal data. Please contact us at aftersales@barkerandstonehouse.co.uk to do so.

HOW LONG DO WE KEEP YOUR INFORMATION?

We can legally retain certain data to fulfil our statutory obligations and we hold some types of personal information on our systems for a necessary amount of time for relevant activity taking place.

HOW CAN YOU UPDATE AND ACCESS YOUR PERSONAL INFORMATION?

The personal information which you are requested to provide when you register as a customer with us needs to be true, accurate, current and complete in all respects. We will need to be notified straightaway of any changes to your personal information.
Impersonation of any other person or entity and use of a false name (or a name that you are not authorised to use) is prohibited.

If you wish to change or see all the personal data we hold about you, please get in touch:
By phone: 0333 010 2353
By email: aftersales@barkerandstonehouse.co.uk
By post: E-Commerce Customer Services Manager, Barker and Stonehouse Haydock Park Road, Teesside Retail Park, Stockton-On-Tees, TS17 7BG
This will be given to you, free of change, within a month, from you contacting us.

WHO DO WE SHARE YOUR INFORMATION WITH?

Your information may be disclosed to third parties we work closely with who help provide a service to you on our behalf. We ensure that these providers treat your information as securely as we do and will not use this for their own marketing purposes. We only share the necessary personal information that is needed to deliver the expected service. Examples of this are:

  • Courier services. Depending on the size of the product you have ordered and where you live, we may use a third party to deliver your goods. We would need to inform them of your name, address, telephone number and email address so they can keep you updated on the location of your item and expected delivery times.
  • IT, website and systems administration services to support our business.
  • Professional advisors such as consultants, legal advisors, auditors, bankers, accountants, pension providers and insurers who provide services to support our business.
  • HM Revenue and Customs, regulators and other authorities who require reporting of our business activities in certain circumstances.
  • Fraud Prevention and credit reference agencies where necessary to protect our customers and business interests.
  • Third party providers of advertising and marketing communications for our business.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or merge with them.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.<br>Should the law need us to, we will collect and process your data. For instance, we are legally allowed to pass on information of people who have committed fraud or any other criminal activity that has affected us, to law enforcement.

INTERNATIONAL TRANSFERS

We do not transfer your personal data outside the UK or European Economic Area (EEA).

Should this position change, or where your personal data is processed by one of our suppliers and this requires your personal data to be processed in a country or territory outside the UK or EEA, then we will ensure that we adopt one of the safeguards required under data protection legislation to ensure that it is given a similar degree of protection as personal data transferred within the UK and EEA.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

THIRD PARTY LINKS

To provide increased value to you, we may suggest links to other websites or resources for you to access at your sole discretion. Our privacy policy only applies to our website. So, if you choose to enter a linked website, we are not responsible for the availability of such external sites or resources and do not review, endorse and are not (directly or indirectly) responsible or liable for these websites privacy practices or their content. We recommend for you to read the privacy policies of these sites first.

IN THE UNLIKELY EVENT WE ENCOUNTER A DATA BREACH, HOW WILL WE HANDLE THIS?

Where we become aware of a data breach of our Customers personal data (as well as those notified to us by our third-party suppliers), please be rest assured that we will comply with our legal obligations to report any data breach incident to the relevant authorities within 72 hours and take all necessary steps to comply with data protection legislation

Cookie Policy

WHAT ARE COOKIES?

Cookies are small pieces of data which are sent from a website’s server and stored in your web browser or on your device’s hard drive. Some are necessary in letting you function a website properly. These are classed as 'essential' cookies. They are automatically placed on your device and can only be disabled if you change your browser settings.

'Non-essential' cookies can only be placed on a device once you have given your consent. This type of cookie are designed to gather useful, statistical information. They help us learn about your browsing behaviour (i.e. what webpages you visited), improve our products and services while enabling us to recognise you from other users if you re-visit the website.

If you’d like more detailed information about cookies in general, please visit https://www.cookiesandyou.com/about-cookies/

HOW DO WE USE THEM?

Once we have your consent, which we seek when you land on our homepage, we collate your non-essential cookies from the devices you have used to access our website and/or social media sites. Our cookies don't store identifying information such as your name, address or payment details but do constitute personal data and are helpful to us to improve our website and provide a tailored service that is more in line with your needs and expectations.

Here are a couple of examples of the non-essential cookies we use on our website:

Analytical cookies

These help us monitor our website’s performance, identifying how many visitors have come to our website and how they have used it. This helps highlight any improvements we need to make, ensuring you have a consistently great experience with us.


Advertising cookies

We collect data on your use of our website so that our advertising or content can be tailored to suit your interests and browsing behaviour.
If you’d like to view the full list of data we collect (including first party and third party non-essential cookies), simply click on the privacy settings button found at the bottom left of your screen.

HOW DO I ACCEPT OR REJECT COOKIES?

You can change your previously consented cookie choices via the privacy settings button (outlined above), whenever you wish.
If you'd prefer to block or delete cookies from our website, or any other website, you are able to do so at any time by going to your browser settings. (The following website provides a step-by-step guide on how to do this: https://www.cookiesandyou.com/disable-cookies/windows/edge/) It is worth noting that if you choose not to enable cookies on your device, it is likely to affect the quality of your experience on our website.

HOW OFTEN DOES THIS POLICY CHANGE?

We will review our Privacy & Cookies Policy on a regular basis and will update it when required (and in accordance to any changes in the law). Any future amendments will be posted on this page. The last update of this policy was in December 2020.

COOKIE DETAILS

Awin:

Cookie nameFunctionExpiry
bIdThis cookie sets a browser-specific ID to identify new clicks from the same browser. This ensures user activity is not being double counted.365 days



Bing UET:

Cookie nameFunctionExpiry
MUIDThis cookie monitors your behaviour on our site after clicking an ad on the Bing search engine.390 days
MUIDBThis cookie monitors your behaviour on our site after clicking an ad on the Bing search engine.30 Minutes



Facebook:

Cookie nameFunctionExpiry
_fbpUsed by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.90 days
frUsed by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.90 days
sbUsed by Facebook to improve friend suggestionsPersistent
wdStores the browser window dimensions and is used by Facebook to optimise the rendering of the page.Session



Flashtalking:

Cookie nameFunctionExpiry
flashtalkingad1Used for reporting and verification of marketing activityPersistent
_D9JUsed for reporting and verification of marketing activityPersistent



Google:

Cookie nameFunctionExpiry
_gcl_xxThis cookie is used by Google Ad Sense for testing with advertising effectiveness across different web sites from using their services.90 days



Google Ads:

Cookie nameFunctionExpiry
DVThis cookie allows Google to display a more personalised ad experience based on your behaviour on our web site.Persistent
hsk_350This cookie allows Google to place you into various audience groups based on your behaviour on our web site.120 Days
usersyncThis cookie allows us to sync our users ID’s and use this data across other partners.90 Days



Google Analytics:

Cookie nameFunctionExpiry
_gaUsed to distinguish users365 days
_gidUsed to distinguish users24 hours
_gatUsed to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.60 Seconds
AMP_TOKENContains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.30 Seconds to 1 Year
_gac_<property-id>Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out.90 Days
__utmaUsed to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookie exists. The cookie is updated every time data is sent to Google Analytics.2 Years
__utmzStores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.6 Months



Hotjar:

Cookie nameFunctionExpiry
_hjClosedSurveyInvitesThis cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not reappear if it has already been shown.1 Year
_hjDonePollsThis cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not reappear if it has already been filled in.1 Year
_hjMinimizedPollsThis cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site.1 Year
_hjDoneTestersWidgetsThis cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.1 Year
_hjIncludedInPaegviewSample
_hjIncludedInSessionSample
This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.120 seconds
_hjShownFeedbackMessageThis cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.1 Year
_hjidThis cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.1 Year
hjTLDTestWhen the Hotjar script executes, it tries to determine the most generic cookie path it should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, it tries to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.Session
_hjUserAttributesHashUser Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated.1 Year
_hjCachedUserAttributesThis cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool.1 Year
_hjLocalStorageTestThis cookie is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted immediately after creating it so the expected storage time is under 100ms.1 Year



Ometria:

Cookie nameFunctionExpiry
ometriaUsed by Ometria to track your visit and interactions if you click through from a marketing email.365 days



Pinterest:

Cookie nameFunctionExpiry
_pinterest_cmUsed by Pinterest to track the usage of services.365 days



Quantcast Choice:

Cookie nameFunctionExpiry
euconsent-v2Used by Quantcast to monitor consent.25 days



Quantcast Measure:

Cookie nameFunctionExpiry
mcThis cookie is usually provided by Quantserve to track anonymous information about how website visitors use the site.25 days
dTracking of users and measure and improve performance and supports personalisation90 days



TheTradeDesk:

Cookie nameFunctionExpiry
TDIDThis cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.365 days
TDCPMThis cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.365 days



Twitter:

Cookie nameFunctionExpiry
ct0This cookie lets website visitors use Twitter-related features from within the web page they are visitingSession
_twitter_sessThis cookie lets website visitors use Twitter-related features from within the web page they are visitingSession
eu_cnUsed to collect data1 year
external_refererUsed to aggregate button usage7 days
guest_idUsed to identify the user to Twitter, if the user does not have a Twitter account or never accessed the Twitter.com website directly then Twitter will assign the user a unique code to track their visit to the Twitter feed.2 years
personalization_idUsed by Twitter to save a unique anonymous id for each website visitor2 years
tfw_expUsed to identify the user to Twitter, if the user does not have a Twitter account or never accessed the Twitter.com website directly then Twitter will assign the user a unique code to track their visit to the Twitter feed.14 days
twtr_pixel_opt_inCookies used by Twitter to allow you to share pages and content and for advertising to collect information about users browsing behavior for marketing purposes including digital display and social media advertisingSession
__ncuidUsed to identify the user to Twitter, if the user does not have a Twitter account or never accessed the Twitter.com website directly then Twitter will assign the user a unique code to track their visit to the Twitter feed.Persistent
mboxUsed by Adobe Target to show personalised content to the user.Persistent
mboxEdgeClusterUsed by Adobe Target to show personalised content to the user.Persistent
checkIs user logged in?Session



Zendesk:

Cookie nameFunctionExpiry
__zlcmid*Used to identify a device across visitsPersistent