FREQUENTLY ASKED QUESTIONS

We’re always happy to answer your questions and help in any way we can. To make things as easy as possible for you, we’ve put together questions that customers often ask us. So take a look at the questions below and there’s a good chance we have the information you’re looking for. If you still need help, then give our friendly Customer Service Team a call on 0333 010 2353

Covid-19

Covid-19

Latest information regarding Coronavirus can be found here.

Customer Service

Customer Service

How can I get in touch with Barker and Stonehouse?

Do you deliver outside the UK?

What type of after sales service can you help with?

What should I do if I’m not happy with my order?

Do you operate to any industry recognised standards?

Interior Design Service

Interior Design Service

Can you help me get the look I want in my home?

What type of thing would my interior designer help with?

How much does your interior design service cost?

Great! How do I book a consultation?

Interest Free Credit

Interest Free Credit

Do you offer interest free credit?

Is there a deposit to pay?

Can you give an example of how that would work out?

How do I request interest free credit online?

What if I change my mind after I’ve taken out interest free credit?

What if I’m not accepted?

Are there any qualifying criteria I need to know about?

Who supplies the interest free credit?

Returns and Collections

Returns and Collections

What if I want to return my order?

What if my order is damaged?

What if I have a complaint?

Recycling

Recycling

Will you take away the packaging from my order for me?

Gift Vouchers

Gift Vouchers

Can I buy gift vouchers to use at Barker and Stonehouse?

Can I use gift vouchers online?

Okay, how do I buy them?

Press Enquiries

Press Enquiries

How do I request media information?

Trade Enquiries

Trade Enquiries

How do I go about making a trade enquiry?

Delivery

Delivery

How do I find out if an item is in stock?

Do I have to wait in all day for the delivery?

What if my furniture doesn’t fit?

What if my order is taking longer than expected?

Why is some of the packaging removed from my furniture?