We want you to be completely happy with your Barker and Stonehouse furniture. That’s why our dedicated Aftersales team is on hand to deal with any queries you may have. Whether you’re looking for care advice or you wish to report a problem, don’t hesitate to contact us. 

Damage and Faults

In the event that your furniture is not as it should be, simply get in touch and our team can organise a visit from a skilled technician. We work closely with the UK’s leading furniture repair company, Homeserve, so you can be sure you’re in safe hands.

Not Covered?

If you haven’t opted for a protection plan, or if your furniture is damaged out of guarantee, you can contact Homeserve directly on 01384 473 000 or visit

The Furniture Ombudsman

To provide our customers with peace of mind and to demonstrate our commitment to responsible retailing, Barker and Stonehouse is a registered full member of the Furniture Ombudsman. The Furniture Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. We follow their Code of Practice which provides our customers with additional protection if things go wrong.

To find out more about The Furniture Ombudsman and how to use their service, visit or telephone 0333 241 3209.


Contact Us

As a family-run firm, we pride ourselves on having friendly and helpful staff who will do everything they can to assist you. Give us a call and see for yourself!

Telephone: 0333 010 2353

Monday to Friday: 9am - 8pm
Saturday: 9am - 5.30pm
Sunday: 11am - 5pm

Alternatively, email our team over at