TERMS AND CONDITIONS

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. It assists us in providing the best possible service to you for our respective commitments and responsibilities to one another to be clearly defined at the point of sale. These commitments are set out below and we request that you read them.

DEFINITIONS

"Conditions" means these terms and conditions; "Product" means a product displayed for sale on the website; "Product Description" means that part of the website where certain terms and conditions in respect of the individual product are provided; "Users" means the users of the website collectively; "Personal Information" means the details provided by you on registration; "We/us" means Barker and Stonehouse; "Website" means the website located at www.barkerandstonehouse.co.uk or any subsequent URL which may replace it; "Cookies" means small text files which our website places on your computer's hard drive to store information about your shopping session and to identify your computer; "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this website.

GENERAL

INTELLECTUAL PROPERTY AND RIGHT TO USE

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.


COMPLIANCE WITH LAWS

The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.


LIMITATION OF LIABILITY

While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:

SEVERANCE

If any part of the conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions. •any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or •any special or indirect losses, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions. Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

WAIVER

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

SURVIVAL

Each provision of the conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

ENTIRE AGREEMENT

These conditions govern our relationship with you. Any changes to these conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Barker and Stonehouse and you are expected to do. You confirm that, in agreeing to accept the conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the conditions.

LAW

The conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

CONTACT BARKER AND STONEHOUSE

Barker and Stonehouse
Haydock Park Road
Teesside Retail Park
Stockton on Tees
TS17 7BG

Terms and Conditions on our website applies to orders placed via the Barker and Stonehouse website.
For in-store purchases, please contact your local store direct.

A copy of the Barker and Stonehouse Gender Pay Gap 2020 statement can be found here: Barker and Stonehouse Gender Pay Gap 2020

PRIVACY POLICY

OUR PRIVACY POLICY

We will protect your privacy and treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below).
All data is controlled and held by us (Barker and Stonehouse Ltd) and we are fully PCI compliant.
This privacy policy explains how, when and why we collect, store and process personal data about people who visit our website.
When you use our website, place an order (online, over the telephone or in store) or interact with us in any way outlined in ‘How do we collect your data?’, you are allowing for your personal information to be used in accordance with our privacy policy.
Our privacy policy may be updated, where necessary, every so often. However, we will always provide you with the latest version online so please keep reviewing this page to ensure you’re happy with the most recent changes made.
Please note: we reserve the right to modify or (temporarily or permanently) withdraw our website (or any part thereof) with or without notice to you. We cannot be held liable for any modification or withdrawal of our website.

WHO ARE WE?

Barker and Stonehouse Ltd.


Registered office address: Barker and Stonehouse Haydock Park Road, Teesside Retail Park, Stockton-On-Tees, TS17 7BG
Phone number: 0333 010 2352
Email address: sales@barkerandstonehouse.co.uk
Company number: 00937498
ICO registration number: Z5301424


Please get in touch if you wish to discuss our privacy policy and practices in more detail and find out more about your security rights and the measures we have in place.

HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

We collect your personal information when you…

  • visit our website
  • place an order (either in store, over the telephone or on our website)
  • sign up to our newsletter and other marketing
  • request a brochure
  • request a sample (i.e. fabric swatch)
  • enter our competitions
  • apply for one of our job vacancies
  • make an enquiry
  • talk to our sales team
  • submit feedback
  • write to us
  • visit our stores or warehouses which have CCTV security systems in place
  • sign up to our interior design service
  • request a trade account

WHAT TYPE OF DATA DO WE COLLECT FROM YOU?

In order to provide you with a positive shopping experience, we need to collect a certain amount of information from you. We try to ensure that this is not an excessive amount but sufficient in providing you the service you deserve.
This includes information such as:

  • Identification details
  • Your title and full name.
    (Please note: your car registration plate and your image may be recorded on one of our CCTV systems when you visit one of our stores or warehouses)
  • Contact details
    Your address, postcode, email address, telephone number(s) and social media name (should you contact us via one of these platforms)
  • Profile details
    Your order history of previously purchased items from our company, interests, preferences and any feedback you may have provided us with
  • Transactional details
    Your billing address, product selections, bank account and payment details
  • Technical details
    Your IP address, the URL you came from, domain types (like .co.uk and .com), browser and version, service provider, the country and telephone area code where your computer is located, the device used to access our website as well as how, when and what pages you accessed on our website, any search terms you entered on our website and the advertisements you may have clicked on.
    We regularly monitor our website and may capture this data about your visit to help us improve the quality of our service. We may collect this information even if you do not register with us. (Learn more about how we use cookies below)
  • Marketing data

Email open and click-through information, your marketing preferences for receiving communications from us and our third parties.

We also collate data from the third parties we use. This includes:

  • Our social media platforms
  • Our email provider; Ometria
  • Google Analytics
  • Google Ads
  • Hotjar (online analysis tool
  • Third party providers of advertisements and other marketing communications

We may also collect, use and share Aggregated Data such as statistical or demographic data but this information is not personal data as it does not directly or indirectly reveal your identity. For example, we sometimes use aggregated data to monitor general trends with our customers or browsers accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).

This website is not intended for children and we do not knowingly collect data relating to children.

WHY DO WE COLLECT YOUR DATA?

We use your information for purposes such as the following:

  • Operational reasons
  • Processing your orders, managing payments, managing enquiries and tracking your delivery
  • Statistical reasons
  • To administer our website, keep it secure and protected, help improve our site and the level of service we provide
  • Marketing reasons
  • To tailor relevant website content and advertisements to you
  • To give you the opportunity to enter in to a competition, a prize draw or submit feedback
  • To notify you of any relevant company news or changes to our business, services and policies
  • To keep you updated on products or special offers that may be of interest.

HOW DO WE USE YOUR PERSONAL DATA?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

OUR MARKETING PRACTICES

We will only get in touch with you for marketing purposes if you have opted in to join our mailing list, our text message service or have requested to receive our seasonal brochures. We may also get in touch with you if you have previously made a purchase from us and we think that you may be interested in similar products that we have to offer. Please be assured that you can opt out of these services at any time and have the right to correct, request or delete any held personal data. Please contact us at aftersales@barkerandstonehouse.co.uk to do so.

YOUR RIGHTS

Rest assured, any personal information you provide to us (or which is available on public registers) and any user information, from which we can identify you, is held in accordance with our data protection policies and in accordance with data protection legislation. You always have the right to revoke prior permissions and given consents at any time. You also have the right to correct, request or delete any held personal data. Please contact us at aftersales@barkerandstonehouse.co.uk to do so.

HOW LONG DO WE KEEP YOUR INFORMATION?

We can legally retain certain data to fulfil our statutory obligations and we hold some types of personal information on our systems for a necessary amount of time for relevant activity taking place.

HOW CAN YOU UPDATE AND ACCESS YOUR PERSONAL INFORMATION?

The personal information which you are requested to provide when you register as a customer with us needs to be true, accurate, current and complete in all respects. We will need to be notified straightaway of any changes to your personal information.
Impersonation of any other person or entity and use of a false name (or a name that you are not authorised to use) is prohibited.

If you wish to change or see all the personal data we hold about you, please get in touch:
By phone: 0333 010 2353
By email: aftersales@barkerandstonehouse.co.uk
By post: E-Commerce Customer Services Manager, Barker and Stonehouse Haydock Park Road, Teesside Retail Park, Stockton-On-Tees, TS17 7BG
This will be given to you, free of change, within a month, from you contacting us.

WHO DO WE SHARE YOUR INFORMATION WITH?

Your information may be disclosed to third parties we work closely with who help provide a service to you on our behalf. We ensure that these providers treat your information as securely as we do and will not use this for their own marketing purposes. We only share the necessary personal information that is needed to deliver the expected service. Examples of this are:

  • Courier services. Depending on the size of the product you have ordered and where you live, we may use a third party to deliver your goods. We would need to inform them of your name, address, telephone number and email address so they can keep you updated on the location of your item and expected delivery times.
  • IT, website and systems administration services to support our business.
  • Professional advisors such as consultants, legal advisors, auditors, bankers, accountants, pension providers and insurers who provide services to support our business.
  • HM Revenue and Customs, regulators and other authorities who require reporting of our business activities in certain circumstances.
  • Fraud Prevention and credit reference agencies where necessary to protect our customers and business interests.
  • Third party providers of advertising and marketing communications for our business.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or merge with them.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.<br>Should the law need us to, we will collect and process your data. For instance, we are legally allowed to pass on information of people who have committed fraud or any other criminal activity that has affected us, to law enforcement.

INTERNATIONAL TRANSFERS

We do not transfer your personal data outside the UK or European Economic Area (EEA).

Should this position change, or where your personal data is processed by one of our suppliers and this requires your personal data to be processed in a country or territory outside the UK or EEA, then we will ensure that we adopt one of the safeguards required under data protection legislation to ensure that it is given a similar degree of protection as personal data transferred within the UK and EEA.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

THIRD PARTY LINKS

To provide increased value to you, we may suggest links to other websites or resources for you to access at your sole discretion. Our privacy policy only applies to our website. So, if you choose to enter a linked website, we are not responsible for the availability of such external sites or resources and do not review, endorse and are not (directly or indirectly) responsible or liable for these websites privacy practices or their content. We recommend for you to read the privacy policies of these sites first.

IN THE UNLIKELY EVENT WE ENCOUNTER A DATA BREACH, HOW WILL WE HANDLE THIS?

Where we become aware of a data breach of our Customers personal data (as well as those notified to us by our third-party suppliers), please be rest assured that we will comply with our legal obligations to report any data breach incident to the relevant authorities within 72 hours and take all necessary steps to comply with data protection legislation

Cookie Policy

WHAT ARE COOKIES?

Cookies are small pieces of data which are sent from a website’s server and stored in your web browser or on your device’s hard drive. Some are necessary in letting you function a website properly. These are classed as 'essential' cookies. They are automatically placed on your device and can only be disabled if you change your browser settings.

'Non-essential' cookies can only be placed on a device once you have given your consent. This type of cookie are designed to gather useful, statistical information. They help us learn about your browsing behaviour (i.e. what webpages you visited), improve our products and services while enabling us to recognise you from other users if you re-visit the website.

If you’d like more detailed information about cookies in general, please visit https://www.cookiesandyou.com/about-cookies/

HOW DO WE USE THEM?

Once we have your consent, which we seek when you land on our homepage, we collate your non-essential cookies from the devices you have used to access our website and/or social media sites. Our cookies don't store identifying information such as your name, address or payment details but do constitute personal data and are helpful to us to improve our website and provide a tailored service that is more in line with your needs and expectations.

Here are a couple of examples of the non-essential cookies we use on our website:

Analytical cookies

These help us monitor our website’s performance, identifying how many visitors have come to our website and how they have used it. This helps highlight any improvements we need to make, ensuring you have a consistently great experience with us.


Advertising cookies

We collect data on your use of our website so that our advertising or content can be tailored to suit your interests and browsing behaviour.
If you’d like to view the full list of data we collect (including first party and third party non-essential cookies), simply click on the privacy settings button found at the bottom left of your screen.

HOW DO I ACCEPT OR REJECT COOKIES?

You can change your previously consented cookie choices via the privacy settings button (outlined above), whenever you wish.
If you'd prefer to block or delete cookies from our website, or any other website, you are able to do so at any time by going to your browser settings. (The following website provides a step-by-step guide on how to do this: https://www.cookiesandyou.com/disable-cookies/windows/edge/) It is worth noting that if you choose not to enable cookies on your device, it is likely to affect the quality of your experience on our website.

HOW OFTEN DOES THIS POLICY CHANGE?

We will review our Privacy & Cookies Policy on a regular basis and will update it when required (and in accordance to any changes in the law). Any future amendments will be posted on this page. The last update of this policy was in December 2020.

COOKIE DETAILS

Awin:

Cookie nameFunctionExpiry
bIdThis cookie sets a browser-specific ID to identify new clicks from the same browser. This ensures user activity is not being double counted.365 days



Bing UET:

Cookie nameFunctionExpiry
MUIDThis cookie monitors your behaviour on our site after clicking an ad on the Bing search engine.390 days
MUIDBThis cookie monitors your behaviour on our site after clicking an ad on the Bing search engine.30 Minutes



Facebook:

Cookie nameFunctionExpiry
_fbpUsed by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.90 days
frUsed by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.90 days
sbUsed by Facebook to improve friend suggestionsPersistent
wdStores the browser window dimensions and is used by Facebook to optimise the rendering of the page.Session



Flashtalking:

Cookie nameFunctionExpiry
flashtalkingad1Used for reporting and verification of marketing activityPersistent
_D9JUsed for reporting and verification of marketing activityPersistent



Google:

Cookie nameFunctionExpiry
_gcl_xxThis cookie is used by Google Ad Sense for testing with advertising effectiveness across different web sites from using their services.90 days



Google Ads:

Cookie nameFunctionExpiry
DVThis cookie allows Google to display a more personalised ad experience based on your behaviour on our web site.Persistent
hsk_350This cookie allows Google to place you into various audience groups based on your behaviour on our web site.120 Days
usersyncThis cookie allows us to sync our users ID’s and use this data across other partners.90 Days



Google Analytics:

Cookie nameFunctionExpiry
_gaUsed to distinguish users365 days
_gidUsed to distinguish users24 hours
_gatUsed to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.60 Seconds
AMP_TOKENContains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.30 Seconds to 1 Year
_gac_<property-id>Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out.90 Days
__utmaUsed to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookie exists. The cookie is updated every time data is sent to Google Analytics.2 Years
__utmzStores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.6 Months



Hotjar:

Cookie nameFunctionExpiry
_hjClosedSurveyInvitesThis cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not reappear if it has already been shown.1 Year
_hjDonePollsThis cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not reappear if it has already been filled in.1 Year
_hjMinimizedPollsThis cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site.1 Year
_hjDoneTestersWidgetsThis cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.1 Year
_hjIncludedInPaegviewSample
_hjIncludedInSessionSample
This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.120 seconds
_hjShownFeedbackMessageThis cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.1 Year
_hjidThis cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.1 Year
hjTLDTestWhen the Hotjar script executes, it tries to determine the most generic cookie path it should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, it tries to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.Session
_hjUserAttributesHashUser Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated.1 Year
_hjCachedUserAttributesThis cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool.1 Year
_hjLocalStorageTestThis cookie is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted immediately after creating it so the expected storage time is under 100ms.1 Year



Ometria:

Cookie nameFunctionExpiry
ometriaUsed by Ometria to track your visit and interactions if you click through from a marketing email.365 days



Pinterest:

Cookie nameFunctionExpiry
_pinterest_cmUsed by Pinterest to track the usage of services.365 days



Quantcast Choice:

Cookie nameFunctionExpiry
euconsent-v2Used by Quantcast to monitor consent.25 days



Quantcast Measure:

Cookie nameFunctionExpiry
mcThis cookie is usually provided by Quantserve to track anonymous information about how website visitors use the site.25 days
dTracking of users and measure and improve performance and supports personalisation90 days



TheTradeDesk:

Cookie nameFunctionExpiry
TDIDThis cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.365 days
TDCPMThis cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.365 days



Twitter:

Cookie nameFunctionExpiry
ct0This cookie lets website visitors use Twitter-related features from within the web page they are visitingSession
_twitter_sessThis cookie lets website visitors use Twitter-related features from within the web page they are visitingSession
eu_cnUsed to collect data1 year
external_refererUsed to aggregate button usage7 days
guest_idUsed to identify the user to Twitter, if the user does not have a Twitter account or never accessed the Twitter.com website directly then Twitter will assign the user a unique code to track their visit to the Twitter feed.2 years
personalization_idUsed by Twitter to save a unique anonymous id for each website visitor2 years
tfw_expUsed to identify the user to Twitter, if the user does not have a Twitter account or never accessed the Twitter.com website directly then Twitter will assign the user a unique code to track their visit to the Twitter feed.14 days
twtr_pixel_opt_inCookies used by Twitter to allow you to share pages and content and for advertising to collect information about users browsing behavior for marketing purposes including digital display and social media advertisingSession
__ncuidUsed to identify the user to Twitter, if the user does not have a Twitter account or never accessed the Twitter.com website directly then Twitter will assign the user a unique code to track their visit to the Twitter feed.Persistent
mboxUsed by Adobe Target to show personalised content to the user.Persistent
mboxEdgeClusterUsed by Adobe Target to show personalised content to the user.Persistent
checkIs user logged in?Session



Zendesk:

Cookie nameFunctionExpiry
__zlcmid*Used to identify a device across visitsPersistent

PURCHASE OF PRODUCTS

BEFORE DELIVERY

It is your responsibility to advise us at the time of ordering your furniture online of difficulties that may be encountered when delivering to your property, ensuring this information is documented in our online checkout process or in writing to sales@barkerandstonehouse.co.uk quoting your order number and billing post code. Safe access to the room of choice must also be considered ensuring the route is clear. Any costs incurred effecting delivery will not be the responsibility of Barker and Stonehouse i.e. door or window removal etc. Barker and Stonehouse Ltd are only responsible for delivery to your front door.

We always give delivery and lead times in good faith but cannot be held responsible for any direct or indirect loss due to any reasonable delay or delays due to unforeseen circumstances outside of our reasonable control.

If for any reason a piece of furniture cannot be delivered due to access problems, or delivery appointments missed, it will remain the property of the customer, any further attempts to deliver by Barker and Stonehouse will incur a delivery charge.

Once your items are ready for delivery, we can hold on to them for up to 4 weeks if requested. Your delivery must be scheduled within this time.

POST DELIVERY (GUARANTEE)

We guarantee all goods for two years. This guarantee does not cover any defect, fault or damage which arises through general wear and tear or misuse (misuse includes any failure to care for the goods in accordance with any care advice we give you or is made available on www.barkerandstonehouse.co.uk). Notification of any defect needs to be made to either the store of purchase or our dedicated service department (0333 010 2353) as soon as practicable. This guarantee applies to domestic purchases in Mainland U.K. only. Please note this guarantee does not affect your statutory rights.

We require you to inspect your goods purchased through our website thoroughly upon delivery and sign a despatch note to confirm goods have been received and the furniture, and your property, have been left in good condition. Should a defect or fault be apparent with your furniture you should make a note of the problem on the despatch note or notify us in writing as soon as practicable. If the defect is covered by our guarantee the goods will be repaired by us or alternatively, at our option, we will provide replacements.

If you notify us within the two year guarantee period of any defect or fault which your goods have developed, provided that our inspection confirms that the defect or fault is covered by our guarantee, we will take such measures as may be necessary to rectify the problem to your reasonable satisfaction.

If, after supplying replacement goods on one occasion, we cannot satisfy your requirements due to faulty items, we reserve the right to uplift the faulty goods, refund any monies due and consider the order cancelled.

If for any reason goods are not paid for in full prior to delivery the goods remain the property of Barker and Stonehouse Ltd until fully paid.

ORDERS

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

The contents of contract (order) will be stored. For safety reasons your orders data is not available via the internet. Barker and Stonehouse Ltd keep this data in confidence according to our Privacy Policy.

CONTRACT CREATION AND ELECTRONIC CONTRACTING

The technical steps required to create the contract between you and us are as follows:

  • You place the order for your products on the website by pressing the confirm order button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the web-site.
  • We will send to you an order acknowledgement email detailing the products you have ordered from the website. This is not an order confirmation or order acceptance from Barker and Stonehouse.
  • As your product is shipped from our warehouse, we will send you a despatch confirmation email.

Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered, unless we have notified you that we do not accept your order or you have cancelled it in accordance with our terms & conditions.

Non-acceptance of an order may be a result of one of the following reasons:

  • The product you ordered online being unavailable from stock.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error online.
  • You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
  • The contract will be concluded in English.

DESCRIPTION OF PRODUCTS

Each product purchased online is sold subject to its product description which sets out additional specific conditions related to that product including, without limitation, terms and conditions concerning estimated delivery times and after-sales service. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Images are for illustration purposes only.

PAYMENT

All of our online product prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery charges as set out in the delivery section of this website. Payment can be made by any of the methods specified in the payment section of this website and payment will be debited and cleared from your account upon order. All goods purchased from our website must be paid for in full before delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

REFUSAL OF TRANSACTION

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

To be eligible to purchase products on this website and lawfully enter into and form contracts on this website under English law you must:

  • Register by providing your real name, phone number, e-mail address, payment details and other requested information.
  • Be over 18 years of age
  • Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable. E&OE Excepted.

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

INDEMNITY

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

WEBSITE CONTENT

Sometimes we may need to update our Website and remove or edit parts of its content. This can happen on any page. While we aim to ensure all content on this Website is accurate and up to date, we can not be responsible for any errors, omissions or results of inaccuracy.

THE WASTE OF ELECTRICAL OR ELECTRONIC EQUIPMENT (WEEE)

You can now recycle your old electricals with us.

If you’re buying a new electrical item, we will recycle your old one for free

WHY RECYCLE?

Unwanted electrical equipment is the UKs fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

WE CAN HELP

We are pleased to offer our customers the chance to recycle their old electrical items.

Simply hand your unwanted items to a member of staff, at your nearest store. Alternatively you can post back, at your expense, to Barker and Stonehouse, Romaldkirk Rd, Middlesbrough, TS2 1XA. Please attach your sales invoice order number of the similar item purchased.

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

WHAT IS WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.

Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com

PRICE PROMISE

You won’t find a more competitive price. Because if you do, we’ll match it.

Here at Barker and Stonehouse, we’re committed to giving our customers the very best – and that includes value for money.

We’re so confident that we offer the most competitive prices for our branded products, that if you find the same item for less elsewhere, we’ll match it. That way, you can be sure you’re making a smart decision every time you shop with us.

In the unlikely event that you need to submit a Price Match request, we’ll do all of the hard work for you. Simply let us know which item it is, and provide details of the competitor so that we can verify eligibility.

Please note:

  • The item must be identical, in stock and available for delivery under the same terms
  • The item must be brand new, not clearance or otherwise
  • Requests can only be made prior to purchase, we are unable to refund the difference once an order has been placed
  • Requests will be treated on a case-by-case basis and we reserve the right to refuse a price match



    In terms of our current product pricing and promotions, please note:

    • Normal Prices have been established for 25 days between 31st August and 24th September 2021. Intervening prices may have applied.
    • After event prices will be established for 28 days between 22nd November and 19th December 2021. Intervening prices may have applied.
    • Promotions or discount codes are not applicable to gift vouchers, delivery charge or warranty. They are offered at the company’s discretion and may be changed or removed at any time.

    SOCIAL

    SHARING YOUR PHOTOGRAPHY AND CONTENT

    We love seeing the creative ways our customers style our range of products, and we know you do too!

    If you share content featuring a Barker and Stonehouse product, we may get in touch asking if we can promote it via our platforms.

    By allowing us to share your content, you agree to the following terms and conditions:

     

    By granting Barker and Stonehouse permission to use your imagery or content, you warrant that it is your intellectual property, and allow Barker and Stonehouse an unlimited and unchangeable, free of charge license to use such content across our marketing, advertising and promotional materials.

    This comprises of, but is not limited to: social media, emails, video, blog posts, catalogues and digital display. This covers both Barker and Stonehouse and the services provided by third-parties.

    Barker and Stonehouse aim to credit you alongside the shared content – this may be within the image caption or in a social media tag.

    We look forward to seeing more inspirational home content from you in the future!

    GIVEAWAYS AND COMPETITIONS

    The prize is as stated and no part of it can be sold or exchanged for cash, goods or services. The prize is not transferable. Only one entry per person. No purchase necessary and no proof of purchase required. Open to UK residents aged 18 and over (excluding employees and relatives of employees of Barker and Stonehouse and any associated agencies or partners). The promoters reserve the right to extend, amend or withdraw the giveaway (or any part of it) without prior notice or compensation, where this is due to circumstances beyond their control.