Safety in store
We’ve put all of the necessary precautions in place to protect both our customers and our staff. Staying safe is our biggest priority, so you’ll notice a few changes when you stop by.
For your safety, it is now mandatory to wear a face mask covering your nose and mouth when in-store.
NHS Track and Trace QR codes can be found at the hand wash and customer service points, please scan upon entry.
A member of staff will greet you at the store entrance to manage numbers of customers and update you on in-store protocols.
We have plenty of sanitising stations throughout the store which are regularly topped up and cleaned.
We have placed 2m distance reminders throughout the store to ensure a 2m distance between customers.
A one-way system is in place in our stores that have 2 sets of stairs to ensure minimal passing.
Our cleaners are working very hard to ensure all our stores are kept spick and span at all times.
Our friendly staff will be available to help you while maintaining the 2 metre distance.
Perspex screens are installed at each pay point to protect our colleagues and customers.
Where possible please use card payments or contactless.
Our delivery vehicles have been adapted to maintain social distance.
They’re following social distancing when possible while delivering your furniture.
To ensure you get your new furniture safely and swiftly direct to your room of choice*.
Safe Warehouse Collection
You'll be contacted to select a convenient time slot for your collection.
Pop to your chosen warehouse with your ID or your payment card.
We'll have your order ready so that no contact is required.
Head to the dedicated collection area and check your items over before loading them up.