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Safety in store

We’ve put all of the necessary precautions in place to protect both our customers and our staff. Staying safe is our biggest priority, so you’ll notice a few changes when you stop by. 

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For your safety, it is now mandatory to wear a face mask covering your nose and mouth when in-store.

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NHS Track and Trace QR codes can be found at the hand wash and customer service points, please scan upon entry.

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A member of staff will greet you at the store entrance to manage numbers of customers and update you on in-store protocols.

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We have plenty of sanitising stations throughout the store which are regularly topped up and cleaned.

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We have placed 2m distance reminders throughout the store to ensure a 2m distance between customers.

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A one-way system is in place in our stores that have 2 sets of stairs to ensure minimal passing.

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Our cleaners are working very hard to ensure all our stores are kept spick and span at all times.

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Our friendly staff will be available to help you while maintaining the 2 metre distance.

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Perspex screens are installed at each pay point to protect our colleagues and customers.

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Where possible please use card payments or contactless.

Safe Delivery

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Our delivery vehicles have been adapted to maintain social distance.

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They’re following social distancing when possible while delivering your furniture.

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To ensure you get your new furniture safely and swiftly direct to your room of choice*.

Safe Warehouse Collection

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You'll be contacted to select a convenient time slot for your collection.

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Pop to your chosen warehouse with your ID or your payment card.

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We'll have your order ready so that no contact is required.

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Head to the dedicated collection area and check your items over before loading them up.

Watch our safety video