Terms and Conditions

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. It assists us in providing the best possible service to you for our respective commitments and responsibilities to one another to be clearly defined at the point of sale. These commitments are set out below and we request that you read them.

Definitions

"Conditions" means these terms and conditions; "Product" means a product displayed for sale on the website; "Product Description" means that part of the website where certain terms and conditions in respect of the individual product are provided; "Users" means the users of the website collectively; "Personal Information" means the details provided by you on registration; "We/us" means Barker and Stonehouse; "Website" means the website located at www.barkerandstonehouse.co.uk or any subsequent URL which may replace it; "Cookies" means small text files which our website places on your computer's hard drive to store information about your shopping session and to identify your computer; "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this website.

General

Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

 

Compliance with laws
The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.

 

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:

 

Severance

If any part of the conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions. •any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or •any loss of goodwill or reputation; or •any special or indirect losses, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions. Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

 

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

 

Survival

Each provision of the conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

 

Entire agreement

These conditions govern our relationship with you. Any changes to these conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Barker and Stonehouse and you are expected to do. You confirm that, in agreeing to accept the conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the conditions.

 

Law

The conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

 

Contact Barker and Stonehouse

Barker and Stonehouse
Haydock Park Road
Teesside Retail Park
Stockton on Tees
TS17 7BG


Terms and Conditions on our website applies to orders placed via the Barker and Stonehouse website.
For in-store purchases, please contact your local store direct.

Privacy Policy


OUR PRIVACY POLICY

We will protect your privacy and treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below).
All data is controlled and held by us (Barker and Stonehouse Ltd) and we are fully PCI compliant.
This privacy policy explains how, when and why we collect, store and process personal data about people who visit our website.
When you use our website, place an order (online, over the telephone or in store) or interact with us in any way outlined in ‘How do we collect your data?’, you are allowing for your personal information to be used in accordance with our privacy policy.
Our privacy policy may be updated, where necessary, every so often. However, we will always provide you with the latest version online so please keep reviewing this page to ensure you’re happy with the most recent changes made.
Please note: we reserve the right to modify or (temporarily or permanently) withdraw our website (or any part thereof) with or without notice to you. We cannot be held liable for any modification or withdrawal of our website.

WHO ARE WE?
Barker and Stonehouse Ltd.
Registered office address: Barker and Stonehouse Haydock Park Road, Teesside Retail Park, Stockton-On-Tees, TS17 7BG
Phone number: 0333 363 5260
Email address: webenquiries@barkerandstonehouse.co.uk
Company number 00937498
ICO registration number: Z5301424
Please get in touch if you wish to discuss our privacy policy and practices in more detail and find out more about your security rights and the measures we have in place.

HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
We collect your personal information when you…

  • visit our website
  • place an order (either in store, over the telephone or on our website)
  • sign up to our newsletter and other marketing
  • request a brochure
  • request a sample (i.e. fabric swatch)
  • enter our competitions
  • apply for one of our job vacancies
  • make an enquiry
  • talk to our sales team
  • submit feedback
  • write to us
  • visit our stores or warehouses which have CCTV security systems in place
  • sign up to our interior design service
  • request a trade account

WHAT TYPE OF DATA DO WE COLLECT FROM YOU?
In order to provide you with a positive shopping experience, we need to collect a certain amount of information from you. We try to ensure that this is not an excessive amount but sufficient in providing you the service you deserve.
This includes information such as:
Identification details
Your title and full name.
(Please note: your car registration plate and your image may be recorded on one of our CCTV systems when you visit one of our stores or warehouses)
Contact details
Your address, postcode, email address, telephone number(s) and social media name (should you contact us via one of these platforms)
Profile details
Your order history of previously purchased items from our company, interests, preferences and any feedback you may have provided us with
Transactional details
Your billing address, product selections, bank account and payment details
Technical details
Your IP address, the URL you came from, domain types (like .co.uk and .com), browser and version, service provider, the country and telephone area code where your computer is located, the device used to access our website as well as how, when and what pages you accessed on our website, any search terms you entered on our website and the advertisements you may have clicked on.
We regularly monitor our website and may capture this data about your visit to help us improve the quality of our service. We may collect this information even if you do not register with us. (Learn more about how we use cookies below)

Marketing data
Email open and click-through information, your marketing preferences for receiving communications from us and our third parties.

. . .

We also collate data from the third parties we use. This includes:

  • Our social media platforms
  • Our email provider; MailChimp
  • Google Analytics
  • Google Ads
  • Hotjar (online analysis tool)
  • Third party providers of advertisements and other marketing communications

When placing an order (in store, online or over the telephone), your card details are collected by our highly secure third-party payment services provider, who are audited annually under the Payment Card Industry Data Security Standards. Please get in touch if you have any queries in relation to secure transactions.

WHAT ARE COOKIES AND HOW DO WE USE THEM?
We use cookies collated from the devices you have used to access our website and/or social media sites. Many websites use cookies. They are small pieces of data sent from a website which are then stored on your computer via your web browser. They are designed to gather useful, statistical information, helping us to learn about your browsing behaviour (i.e. what webpages you visited) and enabling us to recognise you if you re-visit our site.
Our cookies don't store sensitive information such as your name, address or payment details but are essential for us in helping to improve our website and provide a tailored service that is more in line with your needs and expectations.
If you'd prefer to restrict, block or delete cookies from our website, or any other website, you are able to do so at any time by going to your browser settings.


WHY DO WE COLLECT YOUR DATA?
We use your information for purposes such as the following:
Operational reasons
Processing your orders, managing payments, managing enquiries and tracking your delivery
Statistical reasons
To administer our website, keep it secure and protected, help improve our site and the level of service we provide
Marketing reasons
To tailor relevant website content and advertisements to you
To give you the opportunity to enter in to a competition, a prize draw or submit feedback
To notify you of any relevant company news or changes to our business, services and policies
To keep you updated on products or special offers that may be of interest.
This will only occur when you have opted in to join our mailing list, our text message service or have requested to receive our seasonal brochures. You can opt out of these services at any time.

By accessing our website (or interacting with us in any of the ways outlined within this policy), you are agreeing that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing. You also confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
Rest assured, any personal information you provide to us (or which is available on public registers) and any user information, from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office.
You always have the right to revoke prior permissions and given consents at any time. You also have the right to correct, request or delete any held personal data. Please contact us at webenquiries@barkerandstonehouse.co.uk to do so.

HOW LONG DO WE KEEP YOUR INFORMATION?
We can legally retain certain data to fulfil our statutory obligations and we hold some types of personal information on our systems for a necessary amount of time for relevant activity taking place.

HOW CAN YOU UPDATE AND ACCESS YOUR PERSONAL INFORMATION?
The personal information which you are requested to provide when you register as a customer with us needs to be true, accurate, current and complete in all respects. We will need to be notified straightaway of any changes to your personal information.
Impersonation of any other person or entity and use of a false name (or a name that you are not authorised to use) is prohibited.

If you wish to change or see all the personal data we hold about you, please get in touch:
By phone: 0333 363 5260
By email: webenquiries@barkerandstonehouse.co.uk
By post: E-Commerce Customer Services Manager, Barker and Stonehouse Haydock Park Road, Teesside Retail Park, Stockton-On-Tees, TS17 7BG
This will be given to you, free of change, within a month, from you contacting us.

WHO DO WE SHARE YOUR INFORMATION WITH?
Your information may be disclosed to third parties we work closely with who help provide a service to you on our behalf. We ensure that these providers treat your information as securely as we do and will not use this for their own marketing purposes. We only share the necessary personal information that is needed to deliver the expected service.
An example of this is our courier service. Depending on the size of the product you have ordered and where you live, we may use a third party to deliver your goods. We would need to inform them of your name, address, telephone number and email address so they can keep you updated on the location of your item and expected delivery times.
Please contact us if you would like a list of the third-party providers we work with.

Should the law need us to, we will collect and process your data. For instance, we are legally allowed to pass on information of people who have committed fraud or any other criminal activity that has affected us, to law enforcement.

THIRD PARTY LINKS
To provide increased value to you, we may suggest links to other websites or resources for you to access at your sole discretion. Our privacy policy only applies to our website. So, if you choose to enter a linked website, we are not responsible for the availability of such external sites or resources and do not review, endorse and are not (directly or indirectly) responsible or liable for these websites privacy practices or their content. We recommend for you to read the privacy policies of these sites first.

IN THE UNLIKELY EVENT WE ENCOUNTER A DATA BREACH, HOW WILL WE HANDLE THIS?

We will inform of any unlawful data breach of our site’s database (as well as the databases of our third-party data systems) to any and all relevant people and authorities within 72 hours. In the unlikely event this occurs, we will provide an explanation on what took place, why, the risks posed and our subsequent next steps to rectify this.

 

Purchase of products

Before Delivery

It is your responsibility to advise us at the time of ordering your furniture online of difficulties that may be encountered when delivering to your property, ensuring this information is documented in our online checkout process or in writing to webenquiries@barkerandstonehouse.co.uk quoting your order number and billing post code. Safe access to the room of choice must also be considered ensuring the route is clear. Any costs incurred effecting delivery will not be the responsibility of Barker and Stonehouse i.e. door or window removal etc. Barker and Stonehouse Ltd are only responsible for delivery to your front door.

We always give delivery and lead times in good faith but cannot be held responsible for any direct or indirect loss due to any reasonable delay or delays due to unforeseen circumstances outside of our reasonable control.

If for any reason a piece of furniture cannot be delivered due to access problems, or delivery appointments missed, it will remain the property of the customer, any further attempts to deliver by Barker and Stonehouse will incur a delivery charge.

Post Delivery (Guarantee)

We guarantee all goods for two years. This guarantee does not cover any defect, fault or damage which arises through general wear and tear or misuse (misuse includes any failure to care for the goods in accordance with any care advice we give you or is made available on www.barkerandstonehouse.co.uk).Notification of any defect needs to be made to either the store of purchase or our dedicated service department (01642 426026) as soon as practicable. This guarantee applies to Mainland U.K. only. Please note this guarantee does not affect your statutory rights.

We require you to inspect your goods purchased through our website thoroughly upon delivery and sign a despatch note to confirm goods have been received and the furniture, and your property, have been left in good condition. Should a defect or fault be apparent with your furniture you should make a note of the problem on the despatch note or notify us in writing as soon as practicable. If the defect is covered by our guarantee the goods will be repaired by us or alternatively, at our option, we will provide replacements.

If you notify us within the two year guarantee period of any defect or fault which your goods have developed, provided that our inspection confirms that the defect or fault is covered by our guarantee, we will take such measures as may be necessary to rectify the problem to your reasonable satisfaction.

If, after supplying replacement goods on one occasion, we cannot satisfy your requirements due to faulty items, we reserve the right to uplift the faulty goods, refund any monies due and consider the order cancelled.

If for any reason goods are not paid for in full prior to delivery the goods remain the property of Barker and Stonehouse Ltd until fully paid.

Orders

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

The contents of contract (order) will be stored. For safety reasons your orders data is not available via the internet. Barker and Stonehouse Ltd keep this data in confidence according to our Privacy Policy.

Contract creation and electronic contracting

The technical steps required to create the contract between you and us are as follows:

- You place the order for your products on the website by pressing the confirm order button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the web-site.

- We will send to you an order acknowledgement email detailing the products you have ordered from the website. This is not an order confirmation or order acceptance from Barker and Stonehouse.

- As your product is shipped from our warehouse, we will send you a despatch confirmation email.

Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered, unless we have notified you that we do not accept your order or you have cancelled it in accordance with our terms & conditions.

Non-acceptance of an order may be a result of one of the following reasons:
- The product you ordered online being unavailable from stock.
- Our inability to obtain authorisation for your payment.
- The identification of a pricing or product description error online.
- You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
- The contract will be concluded in English.

Description of products

Each product purchased online is sold subject to its product description which sets out additional specific conditions related to that product including, without limitation, terms and conditions concerning estimated delivery times and after-sales service. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Images are for illustration purposes only.

Payment

All of our online product prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery charges as set out in the delivery section of this website. Payment can be made by any of the methods specified in the payment section of this website and payment will be debited and cleared from your account upon order. All goods purchased from our website must be paid for in full before delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Refusal of transaction

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. To be eligible to purchase products on this website and lawfully enter into and form contracts on this website under English law you must: - Register by providing your real name, phone number, e-mail address, payment details and other requested information. - Be over 18 years of age - Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable.E&OE Excepted.

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

INDEMNITY

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.


Terms and Conditions on our website applies to orders placed via the Barker and Stonehouse website.
For in-store purchases, please contact your local store direct.

The Waste Electrical or Electronic Equipment (WEEE)

You can now recycle your old electricals with us.

If you’re buying a new electrical item, we will recycle your old one for free

Why recycle?

Unwanted electrical equipment is the UKs fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We can help

We are pleased to offer our customers the chance to recycle their old electrical items.

Simply hand your unwanted items to a member of staff, at your nearest store. Alternatively you can post back, at your expense, to Barker and Stonehouse, Romaldkirk Rd, Middlesbrough, TS2 1XA. Please attach your sales invoice order number of the similar item purchased.

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.

Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com

Price Promise

We aim to be as competitive as possible on all of our furniture. If you find comparable items locally at a better price, we will do our best to match this for you.

In terms of our current product pricing, please note:

  • Normal prices have been established for 31 days between 26th February and 28th March 2018. Intervening prices have applied.
  • After event prices will be established for 32 days between 29th May and 29th June 2018.
  • Smart Shop packages are available all year subject to availability
  • Garden furniture: Higher price on Indoor/Outdoor furniture has been established on our ecommerce site from 1st December 2017 to 25th February 2018. Due to the seasonal nature of this range, offer prices will be current while stocks last.

Interest Free Credit

Barker and Stonehouse are pleased to offer our customers the option to purchase goods online using a simple monthly payment plan with no applied interest, on all basket values over £675. This service is provided by our finance partners, Creation Consumer Finance Ltd, and to take advantage of this method of payment, the following criteria must be met:

You must be aged between 18 and 80 years at the point of application
Be able to pay your deposit by debit or credit card online
Be in permanent full-time employment (over 16 hours per week), in permanent part time employment (under 16 hours a week), retired, in receipt of Disability Allowance or self employed
Been resident in the UK for at least 36 months and will continue your residency in the UK
Have Bank or Building Society current account details available to be able to complete the direct debit instruction
The furniture ordered must be delivered to your current home address

Applications can not be accepted if you are a student, or if you are unemployed.

If you wish to take advantage of this payment method, click on the ‘Buy on Finance’ button in your Shopping Basket and you will be taken through a simple process, whereby you pay your 25% deposit directly to us through our SagePay payment system, then are passed directly to your online finance application with Creation Consumer Finance Ltd.

Once you have completed all the relevant sections of this online finance agreement, a decision will be made by Creation Consumer Finance Ltd and if accepted, you will be invited to ‘esign’ your agreement online. In some case Creation will accept your agreement pending further checks. These checks may take up to 24 hours to complete. Once accepted a confirmation email will be sent to you, giving you the option to either complete your agreement by E-Signature or to manually print, sign and return your documentation to us for processing. Creation will forward a password for your account access by separate email for security reasons.

Your 14 day cooling off period starts the day after your E-Signature is completed on the credit agreement, or in cases where a physical signature has been made, the period starts the day after we receive back your agreement paperwork.

Your finance repayments will begin within 30 days of delivery of the first items of furniture in your order (in most cases we deliver your order in its entirety in one drop).

If your finance application is unsuccessful we will contact you separately and discuss other payment methods (such as card or bank transfer) in order to continue with your order. In the event that you wish to cancel your order, once you have informed us in writing (either by email or post) any deposit held, will be refunded back to your card (a process that can take up to seven working days).

The interest free credit advertised (0% APR representative) is provided solely by Creation Consumer Finance Ltd. It is provided subject to acceptance and the terms and conditions of Creation Consumer Finance Ltd. Written details on request. Licensed credit broker.

Example Cash price £3,000, 25% deposit £750, Balance £2,250 = 10 monthly payments of £225. Total price paid £3,000

Creation Consumer Finance Ltd, 6 th Floor Royston House, 34 Upper Queen St, Belfast BT1 6FD

Terms and Conditions on our website applies to orders placed via the Barker and Stonehouse website.
For in-store purchases, please contact your local store direct.

Guardsman Protection

PROTECT YOUR FURNITURE
To keep your furniture safe from life's little accidents, add a guardsman protection plan to your order by contacting our web team on 0333 355 9320, read more here...

GUARDSMAN PROTECTION PLAN

Download our 5 year Fabric Platinum Protection Plan
Download our 5 year Leather Platinum Protection Plan

WHAT IS A GUARDSMAN PROTECTION PLAN?
A protection plan is essentially ‘no excess’ furniture insurance;

  • o It covers life’s little accidents such as food or drink spills, accidental damage and structural defects
  • o When you have an accident, you simply claim on your plan by calling our UK call centre or go online and download a claim form
  • o There are no excesses to pay or annual renewal costs
  • o Our aim is to keep your furniture looking good and in full use in your home
  • o Wherever possible our network of expert repair technicians and cleaning specialists always try to repair the damage
  • o If a repair isn’t possible we will source new parts for you or, if they are not available, a replacement item

It provides complete peace of mind for you to enjoy your furniture.

WHAT AM I ACTUALLY COVERED FOR?
We’ll cover you for accidents to your sofa that result in damage and staining. We’ll also cover you for structural faults once your manufacturer’s warranty has expired (normally after 1 year).

Accidental stains resulting from…

  • o Drinks such as red wine or coffee
  • o Food such as curry or pizza
  • o Human and animal bodily fluids, such as blood and vomit
  • o Ink such as biro, felt tip or permanent marker
  • o Unidentifiable stains such as a stain appearing after a party
  • o Paint
  • o Make-up and toiletries
  • o Dye transfer from jeans or newspaper (not as a result of a build up)
  • o Oil based stains such as grease or tar
  • o Adhesive’s and glues
  • o Bleaches and other household cleaning products
  • o Acidic liquids such as vinegar and lemon juice

Accidental damage resulting in…

  • o Tears and rips caused by keys and belt buckles
  • o Scuffs and scratches to the covering fabric
  • o Burns caused by cigarettes
  • o Thread pulls
  • o Fabric only - Pet scratches (not as a result of a build up)
  • o Leather only – Minor Pet scratches

Structural faults resulting in…

  • o Broken recliner mechanisms
  • o Excessive loss of resilience of foam cushions (not through general use)
  • o Stitching coming undone
  • o Springs softening
  • o Frame breakage
  • o Leather only – Peeling of leather

We do not cover for:

  • o General cleaning
  • o Wear and tear
  • o Colour change
  • o Animal chewing

It is important to note that a Guardsman protection plan is not a substitute for regular care and cleaning. We’ll take care of the accidents, but the day to day care is down to you.

MORE ABOUT THE EXPERT REPAIR SERVICE YOU WILL RECEIVE FROM GUARDSMAN

  • o When accidents happen Guardsman have a UK wide team of trained furniture experts ready to repair damage and remove stains.
  • o If our expert technician can’t complete a repair or remove a difficult stain, we will replace either the part or individual item of furniture. If your original model is unavailable, we’ll invite you to reselect something similar.
  • o Claim for as many incidents as you need over 5 years. There is no excess to pay and you’ll have cover for parts, labour and replacement items up to the indemnity value of your plan. Your indemnity value is the price you originally paid for your furniture or £15,000, whichever is the lowest.

ANY QUESTIONS?
Don’t hesitate to ask your sales advisor if you have any questions regarding the plan, or give the Guardsman advice line a call on 0345 120 32 37

THE LEGAL BIT
Important information – what happens next?
This is only a list of Key Features, refer to the Plan certificate for full terms and conditions. Following delivery of your new furniture, you will receive a certificate for your Guardsman Protection Plan. This will contain the terms and conditions, limitations and exclusions. Please see below for a list of key features.

If after 28 days of delivery of your furniture you have not received your plan certificate, you must call the Guardsman Policy Administration Dept on 01235 444747, email policy.admin@valspareurope.com or write to the Policy Administration Department, Guardsman, 152 Brook Drive, Abingdon, Oxfordshire OX14 4SD. Please ensure you have your retailer invoice to hand.

The Intention of the cover - This Plan provides cover for individual incidents of accidental staining and/or accidental damage and/or structural damage (depending on the coverage selected) it does not provide cover for damage that naturally occurs due to normal use and ageing or for your product becoming gradually dirty and out of condition over time.

What is covered:
Your Guardsman Protection Plan covers you in the event of sudden and unintentional Accidental Damage (resulting in rips, punctures, scuffs, burns, chips, or scratches) and sudden and unintentional Stains, and/or Structural Faults to your Product(s) depending on the level of cover you have purchased. Your product(s) is only covered if you follow the terms & conditions of this plan and have paid the required premium. Your plan will cover you for the cost of repair or stain removal according to the coverage purchased and detailed under the “Your Coverage Includes” section on the front of Your Guardsman Plan Certificate.

Your product(s) will be covered:
1. once it has been delivered in satisfactory condition to your home
2. if the cause of the damage can be identified
3. if it has been used and cared for in line with the manufacturer’s guidelines

If applicable, your fabric furniture may be treated with a stain protector treatment, ask your retailer for further details.

If a repair cannot be achieved, we may choose to replace the damaged part. In the event of this not being possible, Guardsman may at its sole discretion provide a replacement product(s). Alternatively, Guardsman may at its sole discretion settle the claim by a cash payment instead of a repair or replacement. Any cash settlement will be limited to the equivalent cost of repair or replacement by Guardsman.

Cover applies only if the item is kept in a private residence in the UK (excluding the Channel Islands and Isle of Man) and does not apply to use in any property or room which you rent out or any commercial property.

What is not covered:
Your Guardsman Furniture Protection Plan will not cover you for:
1. the incorrect use or application of any cleaning substances or use of inappropriate cleaning materials;
2. any natural characteristic to the covering of the item;
3. damage during transit or storage, caused by contractors, neglect, abuse, misuse or malicious damage of the product(s);
4. domestic pet damage caused by biting or chewing and any scratching which is not limited to a single incident;
5. any gradually occurring stain(s) or damage, gradual wear and tear, or your product becoming gradually dirty and out of condition over time;
6. colour loss, fading, fire, scorching, flood, burst pipes (including radiator leaks and spillages), sunlight, wind or weather; leaking roofs and conservatories, theft or any other similar external cause;
7. any other costs that are indirectly caused by the event which led to your claim, unless specifically stated in the Guardsman Furniture Protection Plan;
8. routine repair/cleaning whether carried out by a Guardsman approved repairer/cleaner or another party;
9. any failure of repairs not undertaken as part of this plan;
10. handheld, wireless devices used to operate furniture functions that are not permanently attached to your insured product(s);
11. loss of resilience of interior fillings, fraying (including fraying of zips), delamination or loss of buttons;

Duration
Accidental Damage and Accidental Staining – cover starts on the date of delivery of the item and lasts for 5 years.
Structural Fault (if selected) - cover starts on expiry of the manufacturer’s and retailer’s guarantee and ends 5 years from the date of delivery of the item.
The plan will end if the item(s) is replaced following a successful claim, as detailed in the Protection Plan.

Complaints Procedure
If your expectations are not met in the first instance please write to the Complaints Team at Guardsman, 152 Brook Drive, Milton Park, Abingdon, Oxfordshire, OX14 4SD, email complaints@guardsman.co.uk or call 01235 444751. You may also be able to ask the Financial Ombudsman Service (FOS) to review your case. The Financial Ombudsman Service, Exchange Tower, London, E14 9SR. Telephone number: 0800 023 4567or 0300 123 9123 or Email complaint.info@financial-ombudsman.org.uk

Full details of these procedures are included on your plan certificate.

Making a complaint will not affect your legal rights.

Making a claim
In the event of a possible claim under this Plan please contact Guardsman within 28 days 0345 266 0626 or 01235 448844. Please have Your Guardsman Furniture Protection Plan document to hand. Guardsman will explain the process and provide information to help your claim.

Cancellation
Guardsman operates a comprehensive cancellation policy which includes a 30 day cooling-off period. You may cancel cover at any time and receive a premium refund if you have not made a claim. Full terms, timings, refunds, deductions and administration fees are detailed on your Plan certificate. If you wish to cancel, and it is prior to the delivery of your furniture, or it is within 30 days of placing your order please contact your retailer. After this time, please contact Guardsman. Contact details can be found in the Important Information Section.

The Insurer and Administrator
Your Guardsman Furniture Protection Plan is underwritten by AmTrust Europe Limited registered in England and Wales under number 01229676. Registered office: Market Square House, St James’s Street, Nottingham, NG1 6FG. AmTrust Europe Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 202189.

The Plan will be administered by Guardsman which is authorised and regulated by the Financial Conduct Authority under registration number 311766.

These details can be checked on the financial services register at www.fca.gov.uk or by contacting the Financial Conduct Authority on 0800 111 6768.

Protection for customers
AmTrust Europe Limited is covered by the Financial Services Compensation Scheme (FSCS). Further information is available from their website: www.fscs.org.uk

Law Applicable
Unless you and the insurer both agree otherwise, the Plan will be governed by the law and courts applicable to the part of UK in which you live.





Vouchers & Discounts

 

Barker and Stonehouse’s current online promotional code of an extra 15% off orders online cannot be used in conjunction with any other discount code and is only available for online purchases only.
Barker and Stonehouse’s current WELCOME15 promotional code(s) are available from 21st November 2016 until 11th December 2016
The current available discount code excludes Smart Shop, Accessories, Clearance, Surplus Stock, Carpets, Online Exclusive products and Gift Vouchers.
Barker and Stonehouse reserves the right to refuse orders where, in the company’s opinion, a discount code is not valid for the order being placed.
Offer cannot be used against delivery costs or in conjunction with any other promotion or sale and cannot be exchanged for cash.
If you would like any further information, please call our web sales team by calling 0333 355 9392 or send an email to webenquiries@barkerandstonehouse.co.uk

A copy of the Barker and Stonehouse Gender Pay Gap 2017 statement can be found here: Barker and Stonehouse Gender Pay Gap 2017

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