We’ve put all of the necessary precautions in place to protect both our customers and our staff. Staying safe is our biggest priority, so you’ll notice a few changes when you stop by.
For your safety, it is now mandatory to wear a face mask covering your nose and mouth when in-store.
For your safety, it is now mandatory to wear a face mask covering your nose and mouth when in-store.
NHS Track and Trace QR codes can be found at the hand wash and customer service points, please scan upon entry.
NHS Track and Trace QR codes can be found at the hand wash and customer service points, please scan upon entry.
A member of staff will greet you at the store entrance to manage numbers of customers and update you on in-store protocols.
A member of staff will be at the door to help and direct you.
We have plenty of sanitising stations throughout the store which are regularly topped up and cleaned.
Our multiple sanitising stations are regularly topped up and cleaned.
We have placed 2m distance reminders throughout the store to ensure a 2m distance between customers.
There are 2m distance reminders throughout our stores.
A one-way system is in place in our stores that have 2 sets of stairs to ensure minimal passing
One-way systems are in place in stores that have 2 sets of stairs.
Our cleaners are working very hard to ensure all our stores are kept spick and span at all times.
We've stepped up our cleaning measures to keep stores extra safe
Our friendly staff will be available to help you while maintaining the 2 metre distance.
Our friendly staff will maintain a safe distance while they help you.
Perspex screens are installed at each pay point to protect our colleagues and customers.
Perspex screens at each pay point protect both staff and customers.
Where possible please use card payments or contactless.
Where possible please use card payments or contactless.
If you wish to skip the queue and have a sales person to hand then why not book a store appointment. Of course, you are still welcome to come to a store without an appointment.
Why not book a time slot to skip the queue and have a salesperson on hand.
Our delivery vehicles have been adapted to maintain social distance.
They’re following social distancing when possible while delivering your furniture.
They’re following social distancing when possible while delivering your furniture.
To ensure you get your new furniture safely and swiftly direct to your room of choice*.
*We can deliver to a room of your choice with the exception of certain postcodes.
Once your order is ready to collect, pop to your chosen store with your ID or payment card.
You'll then be asked to take your car to the collection point.
Stay in your car whilst a member of staff drops the order at your boot.
Check your item(s) over and load them up once you're happy.
You'll be contacted to select a convenient time slot for your collection.
Pop to your chosen warehouse with your ID or your payment card.
We'll have your order ready so that no contact is required.
Head to the dedicated collection area and check your items over before loading them up.