What if I wish to cancel my order before delivery?
Should the Consumer Contracts Regulations apply to your purchases, you are eligible to cancel your order from the moment it is placed until 14 days from the day after your delivery date. Please notify us, in writing, within this time so we can process this cancellation for you.
Please note: the Consumer Contracts Regulations only apply if the item(s) you have purchased have not been tailor-made to your requirements or if you have not viewed these pieces in store prior to placing your order.
What if I wish to return my order?
You own the furniture once it has been delivered and are therefore liable for any damage or loss. Should you opt for delivery to another EU member State, you are liable for any damage or loss of the furniture you own once it has been delivered to the third party delivery providers.
We request, prior to any unwrapping, that you inspect your newly purchased items to ensure they are of satisfactory quality and in line with your expectations and the description provided.
Should you change your mind and choose to return your furniture, it is your responsibility to ensure the good are in excellent unused condition and suitable packaging to avoid any potential damage to goods and must be returned within 14 days from cancellation.
Due to hygiene reasons, any unpackaged mattresses will be classed as used items and therefore cannot be returned.
We understand that you may not be able to return your items to our collection point. So, at your request, we can arrange collection for you during working hours (Monday – Friday) at an additional return fee of up to £100 for collection and goods must be made available for collection at our convenience within the 14 days.
Upon receipt of your goods the refund will be processed as soon as possible but no later than 14 days.
What if the goods are faulty?
In the unlikely event that your goods are faulty, please contact our dedicated Customer Service team on 01642 426026
This does not affect your statutory rights.
If you are not entirely satisfied with your purchase, please contact our Customer Services team on 01642 426026 (Monday to Friday: 9am - 5pm). We will try to resolve any issues that you have as quickly as possible and if necessary we will explain how to follow our complaints procedure.
To provide our customers with peace of mind and to demonstrate our commitment to responsible retailing, Barker and Stonehouse is a registered full member of the Furniture Ombudsman. The Furniture Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. We follow their Code of Practice which provides our customers with additional protection if things go wrong. To find out more about The Furniture Ombudsman and how to use their service, visit www.thefurnitureombudsman.org or telephone 0845 653 2064.
Terms and Conditions on our website applies to orders placed via the Barker and Stonehouse website. For in-store purchases, please contact your local store direct.