Returns

What if I wish to cancel my order before delivery?

You own the furniture once it has been delivered and are therefore liable for any damage or loss. Should you opt for delivery to another EU member State, you are liable for any damage or loss of the furniture you own once it has been delivered to the third party delivery providers.

We request that you inspect your newly purchased items, before fully unwrapping these from their original packaging, to ensure they are of satisfactory quality and in line with your expectations and the description provided. If the goods are delivered unpacked due to our pre delivery inspection process, please inspect the furniture thoroughly on delivery and sign the delivery note to confirm the goods have been received and the furniture and property have been left in good condition.

Should you change your mind and choose to return your furniture, it is your responsibility to ensure the good are in excellent unused condition and suitable packaging to avoid any potential damage to goods and must be returned within 14 days from cancellation.

Should a defect or fault be apparent with your furniture, you should make a note of the problem on the delivery note, or notify us as soon as practicable. All issues will be dealt with efficiently and in line with the Consumer Rights Act.

Due to hygiene reasons, any unpackaged mattresses will be classed as used items and therefore cannot be returned.

We understand that you may not be able to return your items to our collection point. So, at your request, we can arrange collection for you during working hours (Monday – Friday) at an additional return fee of up to £100 for collection and goods must be made available for collection at our convenience within the 14 days.

Upon receipt of your goods the refund will be processed as soon as possible but no later than 14 days.

What if the goods are faulty?

In the unlikely event that your goods are faulty, please contact our dedicated Customer Service team on 01642 426026

This does not affect your statutory rights.

Complaints

If you are not entirely satisfied with your purchase, please contact our Customer Services team on 01642 426026 (Monday to Friday: 9am - 5pm). We will try to resolve any issues that you have as quickly as possible and if necessary we will explain how to follow our complaints procedure.

To provide our customers with peace of mind and to demonstrate our commitment to responsible retailing, Barker and Stonehouse is a registered full member of the Furniture Ombudsman. The Furniture Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. We follow their Code of Practice which provides our customers with additional protection if things go wrong. To find out more about The Furniture Ombudsman and how to use their service, visit www.thefurnitureombudsman.org or telephone 0845 653 2064.


Terms and Conditions on our website applies to orders placed via the Barker and Stonehouse website.
For in-store purchases, please contact your local store direct.

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