Cancellations and Returns

The following information applies to orders placed via our Barker & Stonehouse website and by the internet sales phone line.

What if I wish to cancel my order?


If after having placed your order you wish to cancel, all you need to do is email our web team here or in writing by post to Haydock Park Road, Teesside Retail Park, Stockton on Tees, TS17 7BG.


Should you change your mind and choose to return your furniture, you have 14 days to advise us that you do not wish to keep your order. It is your responsibility to ensure the good are in excellent unused condition and suitable packaging to avoid any potential damage to goods and must be returned within 14 days from cancellation by email or in writing by post.

Should a defect or fault be apparent with your furniture, you should make a note of the problem on the delivery note, or notify us as soon as practicable. All issues will be dealt with efficiently and in line with the Consumer Rights Act.

Due to hygiene reasons, any unpackaged mattresses, pillows and mattress toppers will be classed as used items and therefore cannot be returned. Partially assembled flat pack goods will also be classed as used and therefore cannot be returned.

We understand that you may not be able to return your items to our collection point. So, at your request, we can arrange collection for you during working hours (Monday – Friday) at an additional return fee of up to £100, goods must be made available for collection at our convenience within the 14 days.

Upon receipt of your goods the refund will be processed as soon as possible but no later than 14 days.

Should you opt for delivery to another EU member State, you are liable for any damage or loss of the furniture you own once it has been delivered to the third party delivery providers.

What if the goods are faulty?

In the unlikely event that your goods are faulty, please contact our dedicated Customer Service team on 01642 426026

This does not affect your statutory rights.


If you are not entirely satisfied with your purchase, please contact our Customer Services team on 01642 426026 (Monday to Friday: 9am - 5pm). We will try to resolve any issues that you have as quickly as possible and if necessary we will explain how to follow our complaints procedure.

Terms and Conditions on our website applies to orders placed via the Barker and Stonehouse website.
For in-store purchases, please contact your local store direct.

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