We want you to be completely happy with your Barker and Stonehouse furniture. That’s why our dedicated Aftersales team is on hand to deal with any queries you may have. Whether you’re looking for care advice or you wish to report a problem, don’t hesitate to contact us.
Damage and Faults
In the event that your furniture is not as it should be, simply get in touch and our team can organise a visit from a skilled technician. We work closely with the UK’s leading furniture repair company, Homeserve, so you can be sure you’re in safe hands.
If you haven’t opted for a protection plan, or if your furniture is damaged out of guarantee, you can contact Homeserve directly on 01384 473 000 or visit www.homeserverepairs.co.uk/contact
The Furniture Ombudsman
To provide our customers with peace of mind and to demonstrate our commitment to responsible retailing, Barker and Stonehouse is a registered full member of the Furniture Ombudsman. The Furniture Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. We follow their Code of Practice which provides our customers with additional protection if things go wrong.
To find out more about The Furniture Ombudsman and how to use their service, visit www.thefurnitureombudsman.org or telephone 0845 653 2064.
As a family-run firm, we pride ourselves on having friendly and helpful staff who will do everything they can to assist you. Give us a call and see for yourself!Telephone: 01642 426026
Alternatively, submit the below contact form and a member of our team will be in touch.
Please note, customer services are closed until Boxing Day.