Customer Service

Barker and Stonehouse, as a family company believe in traditional values and work strenuously to give the very best service to all our customers, therefore we have a full time, dedicated, aftersales customer service team, composing of French Polishers and Craftsmen Upholsterers, all on hand just in case.

To provide our customers with peace of mind and to demonstrate our commitment to responsible retailing, Barker and Stonehouse is a registered full member of the Furniture Ombudsman. The Furniture Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. We follow their Code of Practice which provides our customers with additional protection if things go wrong. To find out more about The Furniture Ombudsman and how to use their service, visit www.thefurnitureombudsman.org or telephone 0845 653 2064.

If you are unhappy or there is a fault with your furniture, please contact us using the telephone number or form below. Alternatively, you can contact your local store.

Telephone: 01642 426026
Monday to Friday: 9am - 5.30pm
Saturday: 9am - 4.00pm
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