Customer Service

Barker and Stonehouse, as a family company believe in traditional values and work strenuously to give the very best service to all our customers, therefore we have a full time, dedicated, aftersales customer service team, composing of French Polishers and Craftsmen Upholsterers, all on hand just in case.

To provide our customers with peace of mind and to demonstrate our commitment to responsible retailing, Barker and Stonehouse is a registered full member of the Furniture Ombudsman. The Furniture Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. We follow their Code of Practice which provides our customers with additional protection if things go wrong. To find out more about The Furniture Ombudsman and how to use their service, visit or telephone 0845 653 2064.

If you are unhappy or there is a fault with your furniture, please contact us using the telephone number or form below. Alternatively, you can contact your local store.

Telephone: 01642 426026
Monday to Friday: 9am - 5.30pm
Saturday: 9am - 4.00pm

Care Guides

It is important when choosing your furniture you know what to expect, as the features and benefits of different materials affect the look and durability of furniture. To help further with your understanding of what to expect we have produced some basic information on types of materials and finishes. Download the below care guides for more information...

Occasional & Dining Furniture

Every natural element that is used in our ranges are different due to the wide variety of timbers, stone and man made materials we choose to source. By using natures creations, each piece of furniture has a characteristic of their own, from colour and graining to texture and feel telling a story of the materials more >

Bedroom Furniture

Just like all our furniture, our beds are designed to withstand general wear and tear. However, we recommend that you follow this advice to keep your bed in top condition for as long as possible to ensure maximum sleep quality throughout the natural life of your more >

Fabric Upholstery

Upholstery furniture always starts with the frame which generally dictates the final look of the furniture, frames can be constructed using various timbers and particle board the more durable being hardwood frames that are screwed glued and more >

Leather Upholstery

Leather is a natural product. It breathes, is warm and has individual characteristics, which make each hide unique. It is highly resilient and durable, and over time, develops a patina that increasingly enhances its more >