Our Current Response to Covid-19

Our Current Response to Covid-19

We can now safely deliver to a room of your choice* again, but if you’d still prefer delivery to your doorstep, garden, garage or outbuilding then just let us know.

*This service is not available for all areas. Please see delivery information below.

OUR STORES

Are your stores open as normal?
We’re pleased to say that after very careful planning, all of our stores have been reopened. Please check revised opening hours on individual store pages.

We’ve followed advice from Government and Public Health England to put the necessary safety measures in place, such as sanitising stations, members of staff to greet you at the door, Perspex screens at pay points and additional cleaning practices.

Unfortunately, customer toilets will not be in use for the time being.
What measures are in place to protect customers and staff?
We’ve introduced strict health and safety measures, including:
  • - Meet & greeters
  • - Sanitising stations
  • - Social distancing reminders
  • - One-way staircase systems
  • - Perspex safety screens
  • - Extra cleaning

We’ll be closely monitoring our stores to ensure that we’re doing everything we can to reduce risk. Read more here.

IN-STORE CAFES

Are your in-store cafes open?
As per Government guidelines, most of our in-store cafes have now been reopened. There will be strict safeguarding measures in place to protect both our customers and our staff.

Our Teesside Park café, Chadwick & Co, continues to offer delivery and collection services. Please see below for more info.

Chadwick & Co, Teesside
Now open
They’re serving up oven-ready, cooked food in single units or batches, ready to reheat on the day, refrigerate or freeze, along with all the extra delights that they’re well known for including flatbreads, sourdough, mezze dips, pickles, sambals and freshly baked cakes and desserts.
They are currently delivering orders to customers in Wynyard, Yarm, Middlesbrough and Stockton, as well as further afield for larger orders.
For more information see their Facebook page at https://www.facebook.com/Chadwick-Co-1589842797941018/ or a copy of their menu can be found here.
Orders can be placed by calling 01642 757800.

The Oak Cafe, Newcastle
Now open

The Queensbury Coffee House, Guildford
Now open

The Queensbury Coffee House, Hove
Now open

Social Fuel Cafe, Battersea
Now open

Stanley's Coffee House, Knaresborough
Now open

ONLINE ORDERS & DELIVERY


We’re offering delivery for almost all items, large and small. Please check the delivery information on individual product pages for specific details.

Can I still place an order online for delivery?
Yes, orders can still be placed through our website. Please see below for delivery information.
Can I still receive delivery of my furniture items?
Yes! We’ve worked hard to establish methods of delivery that are safe for both our staff and our customers. Please see the delivery section on individual product pages for up-to-date information, alongside accurate delivery timescales.

We can now safely deliver furniture to a room of your choice again, with the exception of the postcodes listed below. Our trained delivery teams are following strict safeguarding measures to protect themselves and you, but if you’d still prefer contactless delivery to your doorstep, garden, garage or outbuilding then this can also be arranged.

All items will be delivered packaged, and unfortunately we will be unable to assemble your furniture or to take away the packaging for you.

The following postcodes are currently eligible for doorstep delivery only:
KW, IV, AB, DD, PA, FK, KY, EH, TD, DG, KA, ML, G, KA, PH PE, NR, IP, CB, CO, CM, SG, MK, LU, NN, LE, OX, HP, AL, WD, EN GL, SN, BS, BA, SP, SO, PO, BH, DT, EX, TQ, PL, TR.
What are we doing to keep you and us safe?
The health and wellbeing of our customers and employees remains our primary concern, therefore there will be a limited number of staff in our warehouses, and our two-man delivery teams will travel in adapted vans to ensure they maintain a safe social distance. We will continue to follow guidance on the best methods to prevent the spread of infection in accordance with recommendations provided by the World Health Organisation.

DELIVERY TO A ROOM OF YOUR CHOICE

Our expert delivery teams have been thoroughly trained on how to conduct in-house deliveries safely. During delivery to your room of choice, they will:

- Maintain a safe distance when possible.
- Wear appropriate Personal Protective Equipment.
- Sanitise their hands before and after entering your home.

When we call to arrange your delivery, you’ll be informed of how to prepare and what to expect. For example:

- You should ensure that the route to your room of choice is clear and that all doors are open.
- You should ensure that your chosen area is accessible so that we don’t need to touch or move any of your existing furniture.
- Your delivery driver will contact you on the day to confirm that no one in the property is self-isolating.
Should I be concerned about touching an order I have received or collected?
Public Health England have said that the risk of the virus being transmitted from packages is low.

Warehouse staff and delivery drivers are all using gloves and hand sanitiser, to prevent spread and to ensure that all deliveries made are safe.
What if I am self-isolating or do not wish to come into contact with a delivery driver?
Garden furniture, accessories and smaller items delivered by DPD will be delivered via a contactless service to your doorstep, garden, garage or outbuilding.

If you’re ordering a larger piece of furniture then you may be eligible for delivery to a room of your choice, but if it’s not safe for us to enter your home then please let us know and we’ll arrange a contactless delivery as above.
Can I still use Click & Collect online?
Yes, order online and select your preferred collection point as normal.
For warehouse collections:
Once you’ve placed your order, we’ll call you to book your morning or afternoon collection time. This will ensure we have your items available and ready before you arrive, so it’s totally contactless.
For store collections:
Once you’ve been informed that your order is ready for collection, simply pop into your selected store where a member of staff will ask you to take your car to the customer collection point. You’ll remain in your car while our staff bring your order out to you.
Please note: for the safety of our customers and colleagues, staff will be unable to assist with loading and unpacking of goods.

*Some items may require assembly if using this service

RETURNS

If I’m self-isolating, how do I return a product?
If you have been unable to return an unwanted item due to self-isolation restrictions, we will honour a late return as long the item meets the other terms of our returns policy including a valid proof of purchase such as a receipt or delivery note.

If you’re having problems with a product you’ve purchased, please contact us.
If I’m self-isolating, can you collect a product from me?
Collection of goods from a self-isolating household can only commence if they are self-isolating as a precaution, and not down to symptoms.

This will be reviewed and arranged on a case by case basis, please email our customer services team on ecaftersales@barkerandstonehouse.co.uk to discuss collection.

 

YOUR BASKET IS EMPTY