Our Current Response to Covid-19

Our Current Response to Covid-19

OUR STORES

Are your stores open as normal?
Sadly, all of our stores will be temporarily closing from 23rd March due to the unfolding situation with Coronavirus. Orders can still be placed online, please see Online Orders and Delivery information below.
Why have you closed stores?
We've kept our stores open as long as we could, but following recent Government advice we've made the decision to close all of our stores in order to minimise risk. The safety of our staff and customers comes first, so we feel that this is the right thing to do.
When will stores be open again?
We will be closely monitoring the situation and any updates from the Government and Public Health England. When the time is right to do so, we will reopen our stores and we look forward to welcoming you inside once again.
What if I need to speak to someone about my order?
We know the comings days and weeks will be filled with uncertainty and if you have any queries, our customer service team will be on hand and happy to help as other functions of the business are still operational. For any queries, please call 0333 0102 353 or email ecaftersales@barkerandstonehouse.co.uk.

IN-STORE CAFES

Are your in-store cafes open?
At the moment, all of our cafes in stores are closed.
Chadwick & Co. inside our Teesside Park store will be open for delivery from 30th March.
They will be delivering orders to customers in Wynyard, Yarm, Middlesbrough and Stockton, as well as further afield for larger orders. Orders can be placed by calling 01642 757800. You can find their menu here.

ORDERS & DELIVERY

Can I still place an order online for delivery?
Yes, orders can still be placed through our website. Please see below for delivery information.
Can I still receive delivery of my furniture items?
Following the latest advice from Government and Public Health England regarding non-essential travel and services, we have temporarily suspended delivery and collection services for all orders for a period of three weeks. After this time and, following latest Government advice, deliveries and collections will operate as usual, assuming travel restrictions have been lifted.

For any enquiries, please call our customer service team on 0333 0102 353 or email ecaftersales@barkerandstonehouse.co.uk.

Your patience is appreciated as we work through existing orders.
Should I be concerned about touching an order I have received or collected?
Public Health England have said that there’s no current evidence to suggest that the virus can be transmitted from packages.

Warehouse staff and delivery drivers are all carrying hand sanitiser, and are actively using it to prevent any spread and to ensure that all deliveries made are safe.
What if I am self isolating or do not wish to come into contact with a delivery driver?
Once our operations are back to normal, we will call to arrange delivery. Please let us know if you’re self-isolating or do not want to come into contact with a delivery driver and we will rebook delivery for at least 14 days later.
Are deliveries on time?
In line with advice from Government and Public Health England, deliveries have been suspended for a period of three weeks.

If you have already placed an order, or if you place an order during this period, we will contact you to arrange delivery when our operations are back to normal.
Can I still use Click & Collect online?
Orders can still be placed online, however due to the latest advice from Government and Public Health England, our collect service is temporarily suspended for a period of three weeks. After this time and, following latest advice, collections and deliveries will operate as usual. Our website will be updated with current collection and delivery times.
What if a Click & Collect location closes and I haven’t collected my parcel yet?
If you have an existing order that you're waiting to collect from store, we will contact you to arrange delivery or collection when the restrictions around travel and services have been lifted.

RETURNS

If I’m self-isolating, how do I return a product?
If you have been unable to return an unwanted item due to self-isolation restrictions, we will honour a late return as long the item meets the other terms of our returns policy including a valid proof of purchase such as a receipt or delivery note.

If you’re having problems with a product you’ve purchased, please contact us.
If I’m self-isolating, can you collect a product from me?
Collection of goods from a self-isolating household can only commence if they are self-isolating as a precaution, and not down to symptoms.

This will be reviewed and arranged on a case by case basis, please email our customer services team on ecaftersales@barkerandstonehouse.co.uk to discuss collection.

 

YOUR BASKET IS EMPTY