Can I still place an order online for delivery?
Yes, orders can still be placed through our website. Please see below for delivery information.
Can I still receive delivery of my furniture items?
Following the latest advice from Government and Public Health England regarding non-essential travel and services, we have temporarily suspended delivery and collection services for all orders for a period of three weeks. After this time and, following latest Government advice, deliveries and collections will operate as usual, assuming travel restrictions have been lifted.
For any enquiries, please call our customer service team on 0333 0102 353
or email firstname.lastname@example.org
Your patience is appreciated as we work through existing orders.
Should I be concerned about touching an order I have received or collected?
Public Health England have said that there’s no current evidence to suggest that the virus can be transmitted from packages.
Warehouse staff and delivery drivers are all carrying hand sanitiser, and are actively using it to prevent any spread and to ensure that all deliveries made are safe.
What if I am self isolating or do not wish to come into contact with a delivery driver?
Once our operations are back to normal, we will call to arrange delivery. Please let us know if you’re self-isolating or do not want to come into contact with a delivery driver and we will rebook delivery for at least 14 days later.
Are deliveries on time?
In line with advice from Government and Public Health England, deliveries have been suspended for a period of three weeks.
If you have already placed an order, or if you place an order during this period, we will contact you to arrange delivery when our operations are back to normal.
Can I still use Click & Collect online?
Orders can still be placed online, however due to the latest advice from Government and Public Health England, our collect service is temporarily suspended for a period of three weeks. After this time and, following latest advice, collections and deliveries will operate as usual. Our website will be updated with current collection and delivery times.
What if a Click & Collect location closes and I haven’t collected my parcel yet?
If you have an existing order that you're waiting to collect from store, we will contact you to arrange delivery or collection when the restrictions around travel and services have been lifted.