Our Current Response to Covid-19

Our Current Response to
Covid-19

OUR STORES

Are your stores open as normal?
We’re pleased to say that all of our stores are now open. Please check current opening hours on individual store pages. 

Following advice from Government and Public Health England, we have all of the necessary safety measures in place; such as sanitising stations, members of staff to greet you at the door, Perspex screens at pay points and additional cleaning practices.   

Unfortunately, customer toilets are not in use for the time being.     
What measures are in place to protect customers and staff? 
We’re maintaining strict health and safety measures, including: 

  • - Meet & greeters 
  • - Sanitising stations 
  • - Social distancing reminders 
  • - One-way staircase systems 
  • - Perspex safety screens 
  • - Extra cleaning 
We’ll be closely monitoring our stores to ensure that we’re doing everything we can to reduce risk.  Read more here.

IN-STORE CAFES

Are your in-store cafes open?
In accordance with Government guidelines, all of our cafes are currently closed.

Chadwick & Co, inside our Teesside Store, continue operating from their dedicated food van outside of the store. They're open Tuesday to Sunday 12-4pm, and Sunday lunches are also available for collection or delivery. For more information, see their Facebook page at https://www.facebook.com/Chadwick-Co-1589842797941018/ or call 01642 757800 to place an order.

ONLINE ORDERS & DELIVERY


Deliveries are operating as normal. Please check the delivery information on individual product pages for specific details.

Can I still place an order online for delivery?
Yes, orders can still be placed through our website. Please see below for delivery information.
Can I still receive delivery of my furniture items?
Yes, we worked hard to establish methods of delivery that are safe for both our staff and our customers. Please see the delivery section on individual product pages for up-to-date information, alongside accurate delivery timescales.

We can now safely deliver furniture to a room of your choice again, with the exception of the postcodes listed below. Our trained delivery teams are following strict safeguarding measures to protect themselves and you, but if you’d still prefer contactless delivery to your doorstep, garden, garage or outbuilding then this can also be arranged.

All items will be delivered packaged , and in order to reduce contact, we unfortunately will be unable to assemble furniture or to take away packaging.

The following postcodes are currently eligible for doorstep delivery only:
KW, IV, AB, DD, PA, FK, KY, EH, TD, DG, KA, ML, G, KA, PH PE, NR, IP, CB, CO, CM, SG, MK, LU, NN, LE, OX, HP, AL, WD, EN GL, SN, BS, BA, SP, SO, PO, BH, DT, EX, TQ, PL, TR.
What are we doing to keep you and us safe?
The health and wellbeing of our customers and employees remains our primary concern, therefore there will be a limited number of staff in our warehouses, and our two-man delivery teams will travel in adapted vans to ensure they maintain a safe social distance. We will continue to follow guidance on the best methods to prevent the spread of infection in accordance with recommendations provided by the World Health Organisation.

DELIVERY TO A ROOM OF YOUR CHOICE

Our expert delivery teams have been thoroughly trained on how to conduct in-house deliveries safely. During delivery to your room of choice, they will:

- Maintain a safe distance when possible.
- Wear appropriate Personal Protective Equipment.
- Sanitise their hands before and after entering your home.

When we call to arrange your delivery, you’ll be informed of how to prepare and what to expect. For example:

- You should ensure that the route to your room of choice is clear and that all doors are open.
- You should ensure that your chosen area is accessible so that we don’t need to touch or move any of your existing furniture.
- Your delivery driver will contact you on the day to confirm that no one in the property is self-isolating.
What if I am self-isolating or do not wish to come into contact with a delivery driver?
Garden furniture, accessories and smaller items delivered by DPD will be delivered via a contactless service to your doorstep, garden, garage or outbuilding.

If you’re ordering a larger piece of furniture then you may be eligible for delivery to a room of your choice, but if it’s not safe for us to enter your home then please let us know and we’ll arrange a contactless delivery as above.
Can I still use Click & Collect online?
Yes, order online and select your preferred collection point as normal. 

For warehouse collections:
Once you’ve placed your order, we’ll call you to book your morning or afternoon collection time. This will ensure we have your items available and ready before you arrive, so it’s totally contactless.

For store collections:
Once you’ve been informed that your order is ready for collection, simply pop into your selected store where a member of staff will ask you to take your car to the customer collection point. You’ll remain in your car while our staff bring your order out to you.

    Please note: For the safety of our customers and colleagues, staff will be unable to assist with loading and unpacking of goods. Some items may require assembly if using this service. 

RETURNS

If I’m self-isolating, how do I return a product?
If you have been unable to return an unwanted item due to self-isolation restrictions, we will honour a late return as long the item meets the other terms of our returns policy including a valid proof of purchase such as a receipt or delivery note.

If you’re having problems with a product you’ve purchased, please contact us.
If I’m self-isolating, can you collect a product from me?
Collection of goods from a self-isolating household can only commence if they are self-isolating as a precaution, and not down to symptoms.

This will be reviewed and arranged on a case by case basis, please email our customer services team on ecsales@barkerandstonehouse.co.uk to discuss collection.

 

YOUR BASKET IS EMPTY