Our Current Response to Covid-19

Our Current Response to Covid-19

We’re pleased to say that after very careful planning, all of our stores have been reopened. We’ve followed advice from Government and Public Health England to put the necessary safety measures in place, such as sanitising stations, members of staff to greet you at the door, Perspex screens at pay points and additional cleaning practices. Read more about what we’re doing to make our stores safe here.

We’re also offering safe, contactless delivery and collection services for most items.

OUR STORES

Are your stores open as normal?
We’re pleased to say that after very careful planning, all of our stores have been reopened. Please check revised opening hours on individual store pages.

We’ve followed advice from Government and Public Health England to put the necessary safety measures in place, such as sanitising stations, members of staff to greet you at the door, Perspex screens at pay points and additional cleaning practices.

Unfortunately, customer toilets will not be in use for the time being.
What measures are in place to protect customers and staff?
We’ve introduced strict health and safety measures, including:
  • - Meet & greeters
  • - Sanitising stations
  • - Social distancing reminders
  • - One-way staircase systems
  • - Perspex safety screens
  • - Extra cleaning

We’ll be closely monitoring our stores to ensure that we’re doing everything we can to reduce risk. Read more here.

IN-STORE CAFES

Will your in-store cafes remain open?
At the moment, most of our cafes in stores are closed.
Chadwick & Co. inside our Teesside Park store is open for deliveries and collections, while The Oak Cafe inside our Newcastle store is open for collections only.

They’re serving up oven-ready, cooked food in single units or batches, ready to reheat on the day, refrigerate or freeze, along with all the extra delights that they’re well known for including flatbreads, sourdough, mezze dips, pickles, sambals and freshly baked cakes and desserts.

They are currently delivering orders to customers in Wynyard, Yarm, Middlesbrough and Stockton, as well as further afield for larger orders.

Chadwicks, Teesside
For more information see their Facebook page at https://www.facebook.com/Chadwick-Co-1589842797941018/, or a copy of their menu can be found here.
Orders can be placed by calling 01642 757800.

The Oak Cafe, Newcastle
For more information see their Facebook page at https://www.facebook.com/cafeoaknewcastle/

ONLINE ORDERS & DELIVERY


We continue to offer safe, contactless delivery for almost all furniture items – large and small. Please check delivery information on individual product pages.

Can I still place an order online for delivery?
Yes, orders can still be placed through our website. Please see below for delivery information.
Can I still receive delivery of my furniture items?
Yes! We’ve worked hard to establish methods of delivery that are safe for both our staff and customers, and we continue to offer a contactless delivery service for almost all furniture items. Only extra-large items which require more than a two-person delivery are excluded. Please see the delivery section on individual product pages for up-to-date information, alongside accurate delivery timescales.

In line with current social distancing restrictions, all contactless deliveries can only be made either to your doorstep or garden, or to a garage or outbuilding. We’re sorry that our assembly services remain temporarily suspended, and that we will not be able to enter your household to conduct our usual high standards of delivery service and set-up.

All deliveries and collections will operate as usual once social distancing and travel restrictions have been lifted. Your patience is appreciated as we work through existing orders.
What are we doing to keep you and us safe?
The health and wellbeing of our customers and employees remains our primary concern, therefore there will be a limited number of staff in our warehouses, and our two-man delivery teams will travel in separate vans to ensure they maintain a safe social distance. We will continue to follow guidance on the best methods to prevent the spread of infection in accordance with recommendations provided by the World Health Organisation.
Should I be concerned about touching an order I have received or collected?
Public Health England have said that the risk of the virus being transmitted from packages is low.

Warehouse staff and delivery drivers are all using gloves and hand sanitiser, to prevent spread and to ensure that all deliveries made are safe.
What if I am self isolating or do not wish to come into contact with a delivery driver?
Only items that are available for contactless delivery are being delivered at this time. There will not be contact with the driver.
Can I still use Click & Collect online?
Yes, order online and select your preferred collection point as normal.
For warehouse collections:
Once you’ve placed your order, we’ll call you to book your morning or afternoon collection time. This will ensure we have your items available and ready before you arrive, so it’s totally contactless.
For store collections:
Once you’ve been informed that your order is ready for collection, simply pop into your selected store where a member of staff will ask you to take your car to the customer collection point. You’ll remain in your car while our staff bring your order out to you.
Please note: for the safety of our customers and colleagues, staff will be unable to assist with loading and unpacking of goods.

RETURNS

If I’m self-isolating, how do I return a product?
If you have been unable to return an unwanted item due to self-isolation restrictions, we will honour a late return as long the item meets the other terms of our returns policy including a valid proof of purchase such as a receipt or delivery note.

If you’re having problems with a product you’ve purchased, please contact us.
If I’m self-isolating, can you collect a product from me?
Collection of goods from a self-isolating household can only commence if they are self-isolating as a precaution, and not down to symptoms.

This will be reviewed and arranged on a case by case basis, please email our customer services team on ecaftersales@barkerandstonehouse.co.uk to discuss collection.

 

YOUR BASKET IS EMPTY