We are looking to recruit a dynamic, commercially minded, enthusiastic and flexible Sales/Administrator for our Internet Sales at Head Office in Stockton. The ideal candidate would previous internet sales and administration experience and exposure to a furniture retail background would be an advantage. Must be willing to work Monday to Sunday 5 days per week, including some late evenings.

• Sell quality furniture and other household products to our customers via the internet
• Provide a first class level of customer service
• Liaise with customers
• Negotiate prices
• Have in-depth product knowledge
• Process orders and agree delivery arrangements
• Obtain and input information via computer systems
• Check stock levels

• Computer literate and good with figures
• Flexible regarding work and working hours
• Able to work well as a member of a team
• Smart appearance, well organised with a pleasant manner
• Comfortable dealing with customers over the internet and by phone

Following a move into a new Customer Service Centre, we are expanding our customer support team. We need two customer focused Aftersales Team Supervisors who can manage and develop a large team of customer service advisors, with the goal of delivering an industry best level of aftersales care and contact. You will be a key part of producing a highly effective department that will deliver customer service resolutions, arrange customer product deliveries, whilst also handling a range of customer enquiries.

These exciting opportunities offer the chance to be part of a management team, led by our two Customer Contact Managers, in a very varied working environment that will offer a challenging and rewarding role.

You will have the chance to test your leadership, communication, influencing, organisational and resolution management skills to the full, all of which will be vital to success of the Customer Service Dept.

• Excellent computer skills.
• Be able to build a highly effective team.
• Demonstrate goals and objectives and report to Senior Management.
• Be ready to adopt a flexible approach to people management.
• Be able to prioritise effectively and work under pressure.
• Be to ready train and develop a growing team.
• Be able to retain team focus during peak periods.
• Understand customer needs and be able to offer bespoke solutions
• Be able to communicate professionally via telephone and in writing.

• Deal with customers, suppliers and technicians to resolve issues
• Update computer records with accurate and succinct records
• Organise and despatch replacement products where necessary
• General office admin duties