I was very impressed - this was my first visit to you. You far outstrip John Lewis (where I tried previously) for both quality,service an d value.Quite a trip for me from Lancaster but well worth it. Was very grateful for the offer of coffee and biscuits, and use of the bathroom facilities too, thank you. I was attended to, but not harassed by anyone and felt all my queries, from alternative coverings, delivery to finance were fully answered.

The showroom was well set out and was able to make a leisured and considered decision, thanks to your excellent staff. One of your stores nearer to this side of the Pennines would be great!

 Excellent service from website team, thanks for great furniture.

The website was very easy to use and I checked it to see if you had what I was looking for before I visited one of your stores so I didn't waste my time.

Classic, but different and always the best quality.

Thanks for the delivery, the items where very high quality. Looked even better than the pictures on the website!!!!!

I will be back again!!

Delivery service was fantastic..

The gentlemen carried the furniture up my small stairs.

I just wanted to say how pleased I am with my sofa!It was the first time I have ordered online to buy a sofa (although this is my third from yourselves) and wondered if i had done the right thing! However I need not have worried it is beautiful and I am delighted.

The main reason for this e-mail is the fact that I wanted to say how great the two gentleman were who delivered it! I can say they worked above and beyond the call of duty!! I was worried about the sofa being too big to get in the door! and I was unable to get the old sofa out of the room! They took control of the situation and sorted it out within minutes. I was delighted!they were so professional ,I feel they do your company justice. It is very reassuring when you come across delivery people like this and because of this and the fact B and S provide a good quality product I will no doubt be shopping again with yourselves .

Best wishes from a happy customer

Your service technician Gareth Wright visited today regarding a problem with our furniture. I would like you to know he was helpful, courteous, informative and generally offered outstanding service. Thank you

I would just like to bring to you attention the dedication and outstanding customer care one of your employeees has shown. I am sure you will agree in the current climate it is wonderful to find that there are employees still willing to provide brillaint service to customers and you have one of them.

 I would very much appreciate it if you could some way ensure Linden Dougall is rewarded for going to extra mile, she is a fantastic ambassador for you company.

Dear Barker and Stonehouse

I always think that if you receive good service you should take the time to tell people, hence this email. Recently I hunted around on the internet to find a sofa I had seen in London and luckily for me you sold this through your website. So I happily placed an order (and accidentally also bought a writing desk at the same time - oops!) via telephone.

I think in total I spoke to your customer service team 4 times via telephone to place the order, see when delivery may happen and then a few times when working out what time the furniture would be delivered. On every occasion the person on the other end of the phone was warm, friendly and helpful. The two guys who delivered the furniture were great too. Again, friendly and incredibly speedy (helpful when living on a one way street with no parking!!). I'm sitting at my writing desk now typing this to you and the sofa is just behind me - I'm a very happy customer.

Thank you for your great service - I will definitely recommend you to friends and keep an eye out on the website for some more treats in the future.

Hi, I would just like to say that I've had a table and chairs delivered this morning and the drivers Tony and John from Harrogate couldn't have been more helpful or pleasant, it makes a nice change to receive such good service.

I feel compelled to email you a note to say thank you as I am sure that you probably don't often get thank you's from customers.

My husband and I purchased some furniture from you a few months ago for our bedroom - I believe it was the Rhode Island range (two double wardrobes, a chest of drawers unit and bedside table). Whilst the delivery time was a bit of a pain (although completely expected as it is with all furniture orders) the furniture you provided was absolutely stunning. My husband and I are in our late twenties and have been together for ten years. We have moved from a small rented flat to a 2 up, 2 down, into our current 3bed house.

I can honestly say every piece of furniture we have purchased - from sofa, dining room furniture, previous bedroom furniture, etc, has either been faulty, parts missing, problems with delays in delivery (we waited 6 months for our sofa for them to eventually deliver the wrong one!!). We were very apprehensive about purchasing furniture over the internet as we could not inspect it first. This is the first time we have bought large items from the web. We found your site via Google and the photos and zoom section of the pictures was excellent and so we decided to gamble. In truth, we had both prepared to send the furniture back when it arrived and had continued to look around for furniture.

When the furniture arrived, my husband sent me a photograph to my phone with all the boxes and told me it was 'flat pack'. I can honestly say I almost passed out as I thought the delivery men were either putting the furniture together or that it would come as a whole unit (obviously not thinking how they would get it up the stairs). My nerves were more so as my husband previously 'accidentally' drilled a hole in the wall in the bathroom, causing £16k of damage to bathroom, bedroom and kitchen, which all had to be ripped out and replaced (having only decorated a year before) and so when I had thought of him putting this furniture together, along with his lack of patience and my ability to get nothing right in these situations, I can honestly say I had considered not going home! However.... although flat-packed, most of the furniture was together and it was simply attaching the top to the bottom, the instructions were clear and there were no screws missing!

The furniture is beautiful and there is not one minor scratch or mark - it is completely perfect. I appreciate I am waffling slightly but I wanted to just say a huge thank you for such lovely furniture and a flawless process in between! It has made such a difference to us not having to argue with anyone or have the hassle of waiting for more or returning it. Just to give a recent history, we also ordered dining room furniture from another furniture retailer in January. It cost around £1600 for a table with six chairs and a side unit.

It arrived after 6 weeks and there were 32 marks (scratches, dents, bumps, faults) on every piece of the furniture. We had to wait a further 8 weeks for a new lot of furniture to be delivered - it came with no chairs, a 30cm split in the table top and a hole the size of a tennis ball in the ball. We duly sent that back and requested a refund. For some reason, last week they sent a third set - again with no chairs, and again faulty. We sent that back and again asked for a refund. We have been calling, writing, emailing and only yesterday did they agree to a refund but have told us we must wait a further 4 weeks for them to collect the first set of furniture and only then will be getting out money. So, you will see, a nightmare!!

I just wanted to thank you for a flawless service and we will be back!!