Barker & Stonehouse Reviews

The furniture has been delivered and I just wanted to say a big thank you. The furniture looks great and your delivery chaps were excellent and a real credit to Barker and Stonehouse.

I will definitely not hesitate to order again from yourselves.

Thanks again.

I want to thank you all for the excellent service I have received from every one of your staff handling my complaint regarding the height of seat cushions on a bed settee ordered in your Knaresborough store. Gareth called today with replacement covers which have reduced the height of the settee to that stated in your leaflet and I am delighted with the result. It is uncommon nowadays to find a firm giving good old-fashioned service in a pleasant manner and I shall not hesitate to recommend you in the future.

Really pleased we decided to order with Barker and Stonehouse after a recommendation by a friend. Every step of the way staff were friendly, helpful and nothing was too much trouble - this kind of service is very rare these days and was in contrast to other big name companies who we had a nightmare with. The team who put the furniture together on delivery were very friendly and professional. What's more the furniture we ordered was stylish, great quality and true to the images on the website.

Thank you for an exceptional shopping experience - we have already placed our next order!

Just letting you know i received my pillow today :)

Sending my thanks to you all the members and the Barker & Stonehouse team who kept me informed, and made this transaction simple and fuss free.

Your customer service is fantastic.

Thanks again

Vivienne Smart

Once again, the service from your store is second to none. Special thanks to Tina for her professional courtesy and service. We wish her all the best in the future.

The delivery of the wardrobe was also done with professional courtesy, keeping us informed at all times.

Thanks again. Dennis and Lesley Broughton

Our thanks to Rita and Tim (Hull store) who were very helpful and a pleaseure to deal with. We felt like individuals and not till-fodder as with so many other shops on the high street - which cannot be said for all retailers! Shopping should be fun and it was.

Since we bought our cottage at Alnmouth, we have completely refurnished it with Barker and Stonehouse furniture - you guys have been wonderful to deal with, nothing too much trouble.

Best company we have ever dealt with.

Very happy with service,Lady on the phone very easy to talk to,delivery men on time and they made sure chairs were where we wanted them before they left so all in all a very successful  purchase especially since being OAP,s and our first buy on -line !

I called the customer services team at the weekend and was helped by a very friendly lady (Sharon), who kindly assisted me with changing my order (cancelled the Somerset range and went for the carisbrook instead).

I just wanted to pass my thanks on for the assistance and cooperation really, customer service at its best!

Really pleased with our new sofa and impressed with how helpful your drivers were in taking away our old furniture after we had our delivery brought forward a week! Thank you.

Appreciated the time and effort from everyone I have dealt with - from salesperson, to office staff to the delivery drivers who were brilliant!

I just received delivery of a four seater and an arm chair from you. I am delighted with it. I would be grateful if you could thank the drivers on my bnehalf and let them know I got the arm chair in through the window! Eventually Many many thanks

Once again excellent service from the delivery team. Called 15 mins before arriving then arrived on time even though the weather was horrendous. Many thanks to everyone

Just wanted to say a BIG THANK YOU to the lovely guy from Hull who came to give me some great advice and a demonstration on how to sort out my seat cushions on my Overton sofas, i was most impressed, and very happy with the end result, could you please pass on my thanks......i am one happy customer!

We would like to thank you for a lovely 3 piece suite which we have been enjoying for a week now.  It is much enjoyed by family & friends who have visited since its arrival and we are grateful for your effort in ensuring it got to us in good time.

Regards,

Sally & John Siddall

Thanks for the delivery, the items where very high quality. Looked even better than the pictures on the website!!!!!

I will be back again!!

we would just like to say thank you for the excellent service we received on ordering a bugatti sofa from your birstall store .

Thank you for the excellent service. I shall certainly visit your website again.

>Funky take on a traditional design - and it's reclaimed wood to make you feel good re. the environment!

Very good quality goods, choice and service

Quality stylish furniture that suits any theme as there is a huge range to choose from, good helpful service from sales team

Classic, but different and always the best quality.

The website was very easy to use and I checked it to see if you had what I was looking for before I visited one of your stores so I didn't waste my time.

 Excellent service from website team, thanks for great furniture.

I do hope that you received my telephone message. I just wanted to say a big thank you to you, the company and the delivery gentlemen who all provided an exceptional service which is so rare nowdays. The gentlemen calling my mother knowing it was a surprise gift actually pretended they were delivering a washing machine which added to the surprise and the two delivery gentlemen were exceptional, moving furniture to get the chair in and their attitude and general manner could not be faulted in any way. Needless to say the chair purchased is great too! Would you be kind enough to pass my thanks on to all concerned- I have already spread the word about the service you offer and will be coming back to you when I next need to make a purchase! Kind Regards Sara

I was very impressed - this was my first visit to you. You far outstrip John Lewis (where I tried previously) for both quality,service an d value.Quite a trip for me from Lancaster but well worth it. Was very grateful for the offer of coffee and biscuits, and use of the bathroom facilities too, thank you. I was attended to, but not harassed by anyone and felt all my queries, from alternative coverings, delivery to finance were fully answered.

The showroom was well set out and was able to make a leisured and considered decision, thanks to your excellent staff. One of your stores nearer to this side of the Pennines would be great!

I thought it was excellent - well laid out and informative. Much better than most! The places dotted on the map could have been numbered to match the venues to have made it easier to see where they were for someone unfamiliar with the area. The style, shapes, sizes and colours of the items were all well displayed. I ended up buying the same sofas in-store that I had selected on the website - same colour too!

I just wanted to email to tell you about the thoroughly pleasant experience we had in your (Newcastle) store on Saturday. We have been looking for bedroom furniture for our 2 year old son for some time and eventually came across the Mellie range on your website. We live in Scotland and wanted to see the furniture in the flesh before we bought anything. Your store is the closest one to us so I called your store on Friday to ask if you had it in stock before me wade the journey. When we arrived on Saturday Lorraine remembered speaking to me on the Friday and was exceptionally helpful. She took lots of time with us and made us feel very welcome. We ended up buying the whole range as we liked the furniture and were so impressed with Lorraine.

It was a long way to come to see some furniture (about 7 hours in the car!) but we are so glad we did. In fact we also saw a dining room table which we are considering buying. I can imagine that your store could become our 'local' furniture shop!

People are very quick to complain but not so quick to praise so we felt it was important to pass this on. I'm sure you know you have excellent staff but as a manager myself I know it is always nice to get some good feedback.

Regards,

Jacqui

We have been delighted with every aspect of our business with you. We can not find any reason to be disapointed with your service and your staff.
Please! Keep up the good work.
Thank you very much.

I felt I must write and say how pleased we are with the furniture you supplied o us, and especially the servicewe received from yourselves.

From Janice and George helping us choose, to the delivery men who brought all the bedroom furniture on Monday morning.

It is really nice to be able to give positive feedback.

Your team at the Darlington store must congratulate themselves.

Many Thanks