Cancellations – (before delivery)

Bespoke Items or Special Orders

Any cancellation requests made after the date of order will be at the discretion of Barker and Stonehouse, any cancellation made after this date will incur you to pay any reasonable costs borne by the company. Any changes to specification of the original order must be notified in writing and are not guaranteed.

Items from Stock

If, after having placed your stock order, you have a change of heart for whatever reason, you may cancel your order at any time prior to delivery. All you need to do is advise us by emailing us at webenquiries@barkerandstonehouse.co.uk
Once we acknowledge receipt of your cancellation, you will receive a full refund using the same method as your original payment.

Refunds / Returns – (after delivery)

Items from Stock

Under the Distance Selling Regulations, if you buy items from stock online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. This includes any delivery charge.
Where large products are returned as unwanted, we reserve the right to make a charge of £50 to cover the collection cost.

Made to measure or Bespoke Items (These are shown on web by status like ‘Special Order * weeks’)

In respect of these products our usual refund policy does not apply, and products cannot be returned or exchanged unless faulty.

Faulty goods

In the unlikely event your goods are faulty please contact 0333 355 9392 for assistance

----------------------------------

This does not affect your statutory rights.

 

Back to full terms and conditions...