What if i wish to cancel my order before delivery?
Special Orders:
For items that state special order on the product page, these have been specially ordered for you and any cancellation requests made after the date of order will be at the discretion of Barker and Stonehouse, they may incur you to pay any reasonable costs borne by the company. Any changes to specification of the original order must be notified in writing and are not guaranteed.
In Stock Orders: If, after having placed your stock order and have a change of heart for whatever reason, you may cancel your order at any time prior to delivery. All you need to do is advise us by emailing us at webenquiries@barkerandstonehouse.co.uk
Once we acknowledge receipt of your cancellation, you will receive a full refund using the same method as your original payment.
What if i wish to return my order?
Furniture bought from stock: Under the Distance Selling Regulations, if you buy items from stock online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. This includes any delivery charge.
Accessories: For small items (accessories and goods delivered by courier), you (the customer) are responsible for the cost and safe return to Barker and Stonehouse Ltd. Where large products are returned as unwanted, we reserve the right to make a charge of £39 to cover the collection cost.
Furniture specially ordered for you: Made to measure or Bespoke Items (These are shown on web by status like ‘Special Order * weeks’). In respect of these products our usual refund policy does not apply, and products cannot be returned or exchanged unless faulty.
What if the goods are faulty?
In the unlikely event your goods are faulty please contact 01642 426026 for assistance.
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This does not affect your statutory rights.
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